Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NACS was contracted to perform a brick exterior job as a follow on a concrete job. Deposit was paid on 12/6/23 with work to be performed approximately early February. Early January a few concerns surfaced, 1) improper J hook mounting in foundation 2) improper brick ledge 3) serious gaps in foundation walls. Serious questions developed in my mind as whether he has the necessary skills to to the intricate brick work that, by his own admission, he had not done in years, Attempted to get them clear the debris and allow me to take control of material deliveries. Replied to the affirmative but failed to live up to his commitment to clear their debris from the site to make room for deliveries and make the materials order detailed on his quote. As a resolution agreement, on January 11th the owner agreed to refund ******* of the original deposit ******* 60 days from the processing date of December 15, 2023. This would result in a refund date of February 13, 2024. No refund has been processed and the business is nonresponsive to inquiries on status.

  Business Response

  Date: 02/25/2024

  The client hired me to do a job of placing brick, I was previously hired for same project doing the foundation which I completed well before schedule. She was pleased with the job and for some reason, after the brick job was accepted the building Contractor told me and explained to me that he was going to be slow with his process and he didn't have that many men. Also he would not be done till February 15. My first phase was completed Dec 22 2023. With weeks of rain in Dec. and poor muddy conditions. I decided to hold back on any other material on jobsite with it only being a small opening to do construction. There was dirt that had to be moved and also the moving of material twice so I held off waiting for her to tell me she was ready. She hired someone else without any idea she was pulling contract she broke contract.that money was used to maintain the business and was accounted for until the previous contractor was done. They tried to control me when and where and and how when I'm competent and knew had new concrete placed in driveway and didn't want to break it and when I said no that's when the clientbroke contract. I wanted to complete the contract and worked hard in rain and mud to do it. It felt like I was taken advantage of I had an  $5,678 profit that I was depending on that was stripped from me that was accounted for weeks ahead it hurt and I felt taken advantage of knowing she's a Contractor for government. Why wouldn't I finish it.

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21297888
  
  I am rejecting this response because: The reply provides no offer of resolution. As provided in the communication details. ************, owner of NACS agreed on January 11th to refund ******* of the original $6,187.98 60 days from the processing date of December 15th, (due February 13th). This is the amount he provided I agreed to as a compromise the the cancellation of the brick job and this is the amount I would expect to have been reimbursed. As a customer it is my right to cancel when there is flagrant disregard for simple requests (such as clean up and material ordering) and a growing concern over capability to perform the required work. 

  Addressing specific statements made by Mr. *********************** style="font-size: 0.875rem;">"There was dirt that had to be moved and also the moving of material twice so I held off waiting for her to tell me she was ready. "  - Note in the timeline document, and emails relaying text messages detail whereby I sent to Mr. **** specific days to come for removal, he replied with NP and failed to show or respond. Actual texts are available if needed. I did have the ****** move the mounds as it blocked his path for access.
  

  "knew had new concrete placed in driveway and didn't want to break it and when I said no that's when the clientbroke contract" - this is not factually accurate. As detailed in the time line document and email copies, he had agreed to remove the mud and gravel and order/pay for materials through Acme and neither were done. January 11th, after he broke his commitments and stopped responding  I terminated the work agreement. (there is no signed contract or set of T&Cs, only the payment of a deposit against a material and labor estimate) In the January 11th email exchanges I confirmed the materials were not being placed on the new concrete. 

  ".that money was used to maintain the business and was accounted for until the previous contractor was done." Two parts to this statement  Cash flow is not the customer's problem. He agreed to the stated refund 60 days from the original processing date of December 15th (February 13th), which is a long refund process for any business but what he stated would be done. My deposit money was not accounted for as the materials stated in the estimate (and for which the deposit was to be used) were never ordered. 

  "I wanted to complete the contract and worked hard in rain and mud to do it." He has completed the concrete job with some adverse weather at the end and one long night of monitoring the foundation pour. No work had been performed towards the brick job at the root of the complaint.  The agreement to a $1250 discounted refund on the brick job where no effort had been expended, including ordering of materials for this this deposit was designated, was sufficient compensation for the labor overage on the prior job. 

  "I felt taken advantage of knowing she's a Contractor for government." - has no bearing on the compliant or resolution and is false. I'm employed by a sub prime semi conductor manufacturer.  

  Sincerely,
  
  *************************