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Business Profile

Dentist

Dr. William L. Ingram, Huntsville Dentist

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a year ago after a covered dental cleaning, I inquired about getting my permanent retainer removed to aid in easier cleaning. I wanted to know how much my dental insurance paid for and what I would owe afterwards. The person at the dental office that takes care of such inquiries did not know off-hand and said she would check for me and send word via email about the cost out of pocket for me less insurance. That email detailed how much my dental insurance would pay, as an estimate, and that I'd have a 'you pay' balance of $125.50. After a quick discussion with my spouse, it seemed within reason of our budget. The retainer was removed a week or so later (mid-late Feb2023) and paid in full. Months go by and there's nothing to contradict everything was fully paid. My dispute comes in the form of a bill via mail stating I owed $325.83 in early Jan2024. I called their office to discuss the matter. I was told that my dental insurance didn't cover the removal. I was told that the amount I paid was only an 'estimate'. I feel as though I was lied to and that the person in charge of running insurance claims for the dentist office made mistakes and is trying to get me to pay for them. My spouse and I have attempted to solve this bill by asking the dental office to split the cost with us, but was denied. Upon further review of the dental insurance policy I have, it clearly states on the webpage that the procedure I had requested was not at all covered. We understand that every policy isn't the same, but I requested them to look into my policy and see if it was covered. How can they in good faith, run my insurance for an estimate and not see that the procedure is not even covered? I can admit to not knowing every caveat within my own insurance, but I am not a dental insurance specialist who should know such things as their primary role in the dental office. If I had known the procedure wasn't covered, it would not have been done. Documents are available upon request.

Dr. William L. Ingram, Huntsville Dentist is NOT a BBB Accredited Business.

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