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Business Profile

Designer Apparel

Kim Wooos Design Studio & Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially messaged ************* on July 5th asking if she could have a rhinestone bodysuit made before August 20th she replied yes then asked to see the inspiration picture then I booked a consultation for July 11th I did not hear from her until August August 22nd which I began asking when I could come pick up said bodysuit and she told me it was not ready so to come the next day . The next day came and same answer about it not being ready was being told me. Communication was minimal to none on her part I have proof of the several phone calls and text messages that were not being replied too. She eventually calls me after I send a text saying that it was not done by August 29th I wanted a refund because the bodysuit is for a photoshoot that is on the 30th which I told her several times about but were ignored. She promised a refund if it was not finished by the 29th . I came to her shop at 12:00 am to try the bodysuit on for the first time since she kept telling me it wasnt ready. The bodysuit did not look like the inspiration which she said she could accomplish, so ****************************************************************************************************************** to be able to pick up a new bodysuit and never received a reply til the next morning telling me I can pick it up I brung up the refund and she changed her mind saying the deposit was non refundable. So I asked for a picture of the front and back to see the new bodysuit and received one picture of the front. I asked when would I be able to see the back and she says she lied and was never at the shop and cant bring me it or be at her shop until 1 . I explained my multiple appointments which one was at 1:15 so no way to get it and she ignores the rest of my calls and text or when she does answer every single call fails she said for multiple different reasons. I have still not heard back.

Kim Wooos Design Studio & Boutique is NOT a BBB Accredited Business.

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