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Business Profile

Dry Cleaners

Red Hanger Cleaners & Laundry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Red Hanger Cleaners & Laundry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Hanger Cleaners & Laundry has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been bringing 8 tablecloths to this cleaner for at least 2 years, 4 times a year. The last cleaning was late October, 2022! In getting ready for our HOA Holiday Party, I brought the tablecloths out and we were putting them on the table when we noticed there were large discolorations, like scorched on each of the 8 table cloths. I immediately took photos, called Red Hanger Cleaners and sent the photos to them. Since there was not time to take them back, it was after the Christmas Holiday that I took these back. The supervisor of the ironing/pressing came out and told me this was not scorched, she would never use a high heat on poly material. Instead she said "the other worker who helps me is shorter than I am, so this is diet where they dragged on the floor". Now I am certain no expert, but I do know the difference between dirt and scorched. They assured me this would come out. I gave them 4 weeks to get these cleaned and ready to take back to our clubhouse, however when I went to pick them up, there were tags saying "we're sorry but we tried so very hard to revoke these stains and we couldn't"! I asked to speak with the owner, the checkout employee told me he was in the back and she would get him. I waited probably 5 minutes, and I see her coming not from the back where she went out, but coming from the side parking lot. Her face was really red, and she said "he won't talk to you, he doesn't care about his customers and he is not a very nice man, Even if he came in he would be so ugly to you". There are a total of 8 tablecloths, 4 round and 4 rectangular. The cost to clean these 8 pieces is usually around $110.00. I would like a refund of these charges.

    Red Hanger Cleaners & Laundry is NOT a BBB Accredited Business.

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