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Business Profile

Facials

Truffoire Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Facials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed by Truffoire Spa address **************************************************************************************** The employee was **** all communications was with her. Responded to advertisement on ******** for a facial using red light therapy scheduled an appointment Sunday at 1 PM August ******* **** speaks English but it was hard to communicate with her. She did the facial giving me the information then she started going over the packages they offered. I asked her if they took Care Credit because I already have a CareCredit card. She said no!! She started telling me about Affirm another credit card The first six months was interest-free then the second and third had interest plans were longer but they incurred interest. I told her I could not afford packages they were to expensive. I was going to leave then she started telling me she could change things make it so I could afford it. She tacked on more facials she also said the products was always free after purchasing them the first time. She wanted to show me how much she would take off She had me scan barcode she helped me thru the app some time she did it her self on my phone she also told me again no interest payments she was going subtract interest from the bill amount from what I understood. No interest for 36 months So she finished the app and rings up a receipt Im thinking for what I would pay divided over 36 months. I bring products home I start getting emails from affirm they are adding around about another $3,000 interest to a $5,559.00 amount that I was suppose to have ****************************************************************************** used. Told her that I wanted to return that the interest was showing up on the Affirm. That was not what she had told me or we had agreed upon. I asked to speak to her boss. She said He didnt all me the number she gave me nobody answered left message theres More *** continued contacted affirm credit, contacted , Myrepeat until he addresses the issue they will not help!!

Truffoire Spa is NOT a BBB Accredited Business.

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