Complaints

This profile includes complaints for Apex Restoration DKI - Huntsville's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Apex Restoration DKI - Huntsville has 2 locations, listed below.

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  Apex Restoration DKI - Huntsville

  2106 W Ferry Way SW STE G Huntsville, AL 35801-5347

• 

  Apex Restoration DKI - Huntsville

  411 S Anderson St Tullahoma, TN 37388-3939

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our roof repaired by Apex at the advice of our insurance company at the time. It has a five year warranty, and less than a year later it began leaking in the kitchen. We have been getting the runaround on getting it fixed since May of this year. It has since leaked more into the house, causing damage to the ceiling and to the cabinet.

  Business Response

  Date: 12/20/2023

  This is the email between our Project Manager, ***********************, and **************** below. They have been communicating and working to a solution. Thanks, *****************************

   

  Good morning,
  
  I just replied to *************** , her last email stated that she will buy the material needed to fix her roof due to it is the portion of the roof that was not covered by insurance.  The back slope of the roof is the portion of the roof that they replaced and did not pay for new vents, just shingles.  The vent is the portion that is defective and she is going to purchase a new fent a 1 bundle of shingles so our roofer can go there and replace.  Once that is complete we can send up the estimate for the interior work for War due to the leak.
  
  I emailed her and I also told her I would call her today as well after I get everything sent to her.
  
  V/r
  
  ***********************
  Huntsville AL  Project Manager

  Customer Answer

  Date: 12/21/2023

  Im trying to understand why we have to pay for this vent. The vent was not a problem or damaged until the roofers replaced our roof, its obvious that they damaged it or it wouldnt be leaking at all.  We have a bundle of shingles left from the repair and the company is aware that they are welcome to them. If we have to pay for vent that the roofers damaged, then so be it. We just want it fixed ASAP! And as far as the location of the leak, that was verified in Oct. that has not been the reason for the delay as company is stating. 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi this is ***************************** Apex Restoration DKI in Huntsville ******* did a terrible job on my house they mess up everything in the house and they got pay from USSA they did a terrible job I would like some money for the damage and repair they did to my home at the time we had water damage it been a while we haven't the same problem

  Customer Answer

  Date: 07/19/2023

  Hey this is ***************************** the  place is Apex DKI in Huntsville ******* ****************************** Huntsville ******* *****

  Customer Answer

  Date: 07/29/2023

  No.I have not OK  I need my money they owe me for they wrongdoing they did a terrible job  

  Business Response

  Date: 08/01/2023

  Hello, I have spoken to the Project Manager, ***********************, in Huntsville. This issue has nothing to do with Apex. ****************** copied the email Apex got from Contractor Connection who assigned us (Apex) the job which states it was the homeowner's issue.

  Thank You, *****************************

  
  Good Day,
  After review of the file there was no hose replaced on the A/C unit. The electrician was hired to reset and recharge refrigerant only. No physical work was completed on the A/C unit. The issues the insured is experiencing with the A/C (line blockage/wrong hose applied) appear to be homeowner maintenance issue. I will be following up with the insured to advise I will proceed with closure of the file.
  
  If you have any additional questions please feel free to reach out.
  
  Thank You,
  ********************
  Issue Resolution Coordinator II Contractor Connection
  ******** & Company

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20338796
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************; they did a terrible job on everything

  Business Response

  Date: 08/09/2023

  I spoke with ******, the Project Manager, again.

  This is what ****** said:

  "So, my information on this one is a little bit limited because I wasn't here when Apex did the job. But from what I know the homeowner called the insurance company and opened up an issue resolution. Once I looked into it, the homeowner was stating that her air conditioning was leaking again and causing damage. I looked back at the original job, and we did NOT replace the *** The insurance adjuster looked into it and said these issues are not the fault of Apex and told me they were calling the homeowner and closing the claim out."

  There is nothing else we can do. ********************* even said it was not Apex's fault and closed the issue resolution.

  Thank you, *****************************

  Business Response

  Date: 08/09/2023

  8-9-2023  Date Sent: 8/9/2023 1:38:37 PM
  

  I spoke with ******, the Project Manager, again.

  This is what ****** said:

  "So, my information on this one is a little bit limited because I wasn't here when Apex did the job. But from what I know the homeowner called the insurance company and opened up an issue resolution. Once I looked into it, the homeowner was stating that her air conditioning was leaking again and causing damage. I looked back at the original job, and we did NOT replace the *** The insurance adjuster looked into it and said these issues are not the fault of Apex and told me they were calling the homeowner and closing the claim out."

  There is nothing else we can do. ********************* even said it was not Apex's fault and closed the issue resolution.

  Thank you, *****************************

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************