Complaints

This profile includes complaints for Henig Furs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Henig Furs has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Henig Furs

  2801 Memorial Pkwy Sw Ste 150 Huntsville, AL 35801-5671

• 

  Henig Furs

  4135 Carmichael Rd Ste 100 Montgomery, AL 36106-3605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I had an unbelievable encounter with ****************** Henig. I called inquiring on a conversation we had earlier this summer. I spoke with him this summer and requested to purchase 5 capes. He informed me he would give them to me at the cost I paid last year and he guaranteed it. He asked that I contact him after he returned from a vacation with his wife in *****. I called back and he was on another vacation. He informed me he had to check his inventory. He texted back his inventory. I then called to give him my credit card information. He then renigged on the agreement. I also indicated they still had my chinchilla and the seamstress that initiated the repair two years ago and failed to complete the job and left a safety pin in the area that was incomplete. When making purchases I received a 10% offer if pictures are provided and the individuals the capes were bought sent in pictures and I never received the 10%. He initially stated he would give them to me for $699 I called today and he yelled at me when I asked again and he told me it would be $899. He said I asked the same every year. I informed him he was incorrect and what was true I have purchased large sums from them over 25 years and as a board member had hosted 2 very successful golf tournament where the non-profit did not benefit only they did. They kept my chinchilla for 2 years and I was unable to use it. I asked if he would send me my chincilla out of storage he said yes and hung the phone up on me. I then received an email stating I must send $30 to receive my chinchilla where company policy is anything valued over $100 is shipped free. When I made the other purchases there was a policy to get a free pair of gloves for each order and I never received them. I am beyond disappointed. I have NEVER had a professional to yell at me and renigged on what he guaranteed. What is even more troubling is that there was a charge SPECIFIC to me of $30.