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Business Profile

Hats

Lids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hats.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a hat from this business in late December 2022. It was too big and went to return it on 02/01/2023. I had the original receipt and bag the hat came in. The hat was never worn and is in perfect condition but the manager said he couldnt exchange it because it was dirty, which is a flat out lie. We left (very angry) but still we left so I wouldnt cause a scene and the employee (he said he was the manager) followed us out of the store and tried to escalate the problem by harassing me.

Lids is NOT a BBB Accredited Business.

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