We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

L&F Services LLC Of Huntsville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought unit 2 years ago. has 10 year warranty on it.. called Saturday January 13th cause my heat wasn't working and we were expecting ice storm on Monday.. they came out and did something said something bout defrosting or something plus my ductwork from unit was ripped up.. said he didn't have any duct repair stuff on his van but he could come back Monday, then said he was gonna try and get one of his guys to come out Sunday ad fix it before the ice storm hit.. bout lunchtime Sunday my husband called them cause he heard nothing from them.. ***** said it would be first thing Monday morning between 9 and 10.. come 12 Monday still nothing so my husband called again.. ***** said roads were too bad he would try and come that afternoon.. 3 oclock still no word, call him again and he says roads are just too bad he will come Tuesday.. Tuesday comes and goes no show, no call.. Wednesday call them again and gets same story roads are too bad, can't come blah blah blah.. Thursday temps finally get above freezing, they call my husband saying they are in ************ on 431 in front of ********* and will be here soon.. never calls back never shows.. Ive been in below freezing weather since Sunday with no heat unit working, their website says 24/7 emergency service but they informed us they don't work on Sundays and because I gave them a bad review they will not come work on my unit til I remove the bad reviews....they had plenty of time to fix my issue before the ice storm hit and they chose not to.. not to mention my daughter lives beside me and she has driven these backroads all the way from our house to Boaz, to ************ and back out to our house today, Thursday 1/18/24, with no issues but yet they claim they couldn't get here.. Ive been using $13 a day running electric heaters and having to pay for propane for a space heater just to heat my house.. $20 a tank, a tank a day for 5 days so far.. need my unit repaired or them to pay someone else to repair it

    Business Response

    Date: 01/19/2024

    My name is ************************* with L&F Services. In regards to this complaint, we tried everything we could to get to her house. She even uploaded screenshots where her road is blocked off by the county due to ice. The area was literally under a state of emergency during these days. We did however go to her house on a service call she stated ahead of the storm. The reason the repair wasn't made is because it was a duct work issue caused by her dogs and our techs do nit stock duct work and that kind of repair would require a duct crew. We are refusing to go back due to screaming profanity and seeming violent.  We tried to separate days to get to her house both times resulting in near collisions with other people. 

    Customer Answer

    Date: 01/23/2024

     
    Complaint: 21165872

    I am rejecting this response because: I called on Saturday bout the issue and they came out around lunch on Saturday.. considering they claim to have 24/7 emergency repairs they had plenty of time to fix the issue Saturday or Sunday.. The tech that came Saturday, *****, told me he would have a crew out there Sunday to fix the issue before the ice storm hit and all I would be required to pay was for parts which I told him was fine.. and no I did not post pictures of my road closed they sent my husband pictures of the backroads to my house closed.. if they had tried the maih highways that they told my husband they were traveling they would have made it to my house just fine.. the roads dud not get bad til Monday, they had Saturday and Sunday to fix my heat..

    Sincerely,

    ***************************

    Customer Answer

    Date: 01/23/2024

    On his response maybe he was referring to the pics I uploaded on my complaint and yes I did upload those pics he sent to my husband of the backroads that were closed but the main roads were not closed.. hut regardless if they advertise 24/7 service then the could have came on Sunday to fix it.. I would think no heat in below freezing weather would be considered an emergency.. and no MY dog did not tear the duct up cause I only have 1 dog and it stays inside a 6 foot pen.. but again regardless how it happened ***** said on Saturday at lunch he would have someone out there on Sunday to fix it before the ice storm hit

L&F Services LLC Of Huntsville is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.