Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The build of our new detached garage has been a complete nightmare. From day one, the Project Manager (****) treated us terribly. He spoke down to us and dismissed any concerns. Throughout the project, there were hundreds of nails in our driveway and up to ***************************** our yard. We had to walk our driveway daily before even parking and were unable to mow our back yard. We found numerous Corona bottle caps in our yard from the workers and saw them drinking alcohol on our security cameras. When we mentioned this insurance liability to ****, his response was its hot and they deserve to have a beer. They left a microwave on top of our brand-new HVAC system. They blew a fuse in our house, which ruined a freezer full of food because they didnt bother to mention it. They dumped concrete so far from the build that it was on our neighbors property. They left the dumpster in our driveway for over two weeks after the build was complete. I have never been treated so dismissively in my life. This company does business as if they are doing work for the customer for free and as a favor. NO it cost us almost $50k to be treated this way on our own property.We now have a serious leak coming in the back door every single time it rains. This is due to them installing the door incorrectly, and they have yet to fix the issue. So, there is water puddling inside the door and running down the floor throughout the entire garage. We paid this contractor over $48k and the man whose name was on ALL of the checks written, **** Slaton, refuses to even return our phone calls.
  n my life. This company does business as if they are doing work for the customer for free and as a favor. NO it cost us almost $50k to be treated this way on our own property. We now have a serious leak coming in the back door every single time it rains. This is due to them installing the door incorrectly, and they have yet to fix the issue. So, there is water puddling inside the door and running down the floor throughout the entire garage. We paid this contractor over $48k and the man whose name was on ALL of the checks written, **** Slaton, refuses to even return our phone calls.

  

  Business Response

  Date: 04/24/2025

  Hello Ms. *********
  Thank you for your feedback. I am truly sorry to
  hear about your negative experience with my company. I take every
  concern seriously and deeply regret that your project did not meet your
  expectations. Its clear we failed to provide the level of service that I
  strive for, and for that, I sincerely apologize.
  I understand how
  important your home and property are, and I am committed to addressing
  any issues that arise. Id like to investigate the matters youve
  raised, particularly the concerns regarding the project manager, work
  site cleanliness, and the water leakage issue with the door. Your
  satisfaction is my priority, and its disappointing that I have not met
  that standard for you.
  I will reach out to you so we can discuss
  these issues further and find a resolution. I hope to regain your trust
  and ensure that all outstanding concerns are addressed.
  Again, I apologize for any inconvenience and frustration this has caused.
  **** Slaton 
  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23162531
  
  I am rejecting this response because: The issue has not been resolved. My $48k new garage is still leaking. The attached picture was from yesterday. This was from a light to moderate rain, not even a storm. The leaking has not slowed in the least. We are terribly afraid that **** Slaton's inability to correct a seemingly simple issue will cause much further damage to the wood inside that is getting wet. We also set an appointment to meet with **** Slaton on Monday, April 14th at 3:00. He did not show up for the scheduled appointment. I took off of work to meet with him and his office manager (****) stated that it was a misunderstanding between her and **** Slaton. She told him incorrectly that the meeting was the next day. Even though this was THEIR fault and I took time off of work to meet, **** Slaton himself has not bothered to reach out.

  Also, his response to this complaint is a copy and paste from his response to my ****** review. And is his same response I have read on other reviews. He truly does not care about his customers or the quality of his work.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/27/2025

  We truly appreciate you allowing us the continued opportunity to present a solution. We are actively working to address the remaining issues youve identifiedparticularly the leak at the back doorand are committed to reaching a resolution that is fair and satisfactory for all parties.

  Customer Answer

  Date: 06/03/2025

  The back door is STILL leaking. 

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23162531
  
  I am rejecting this response because:  Date Sent: 6/3/2025 2:42:20 PM
  The back door is STILL leaking. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/11/2025

  I left a voicemail on June 4, 2025, in an effort to follow up and address your concerns directly. I am more than happy to speak with you at your convenience.  
  
  

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23162531
  
  I am rejecting this response because: Returned voice mail left.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/16/2025

  *******, you stated that you returned my voicemail; however, I have not received a voicemail. We have made every effort to address your concerns, and we have attempted all solutions at our disposal.
  At this point, I am willing to meet you directly to resolve this matter. If you are serious about continuing the conversation, I ask that you provide a specific date and time that works, and I will make myself available.
  I remain committed to professionalism and transparency and look forward to a clear and respectful resolution.
  Sincerely,
  **** Slaton

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19549917
  
  I am rejecting this response because: no resolution was offended 
  
  Sincerely,
  
  ***********************f this day I haven't had any communication and no attempts have been made to resolve this problem. Going over my contact I paid a total of $5,999 for flooring and $2,596 for packing,handling and storage. Health reasons and surgery has been my priority and, they were aware of my situation. During the 7 months of my remodeling I had several issues that occurred but I tried to make the best of it because of the Covid. I'm sorry now. It's too late to change them now. This situation is a horrible injustice and needs to resolved. I really hoped things wouldn't come this far. Thank you in advance for any help you can provide.

  

  Business Response

  Date: 03/08/2023

  3-8-2023 

   

  We inspected ******************* floor complaint on 10/07/22 and found high
  was not installed correctly and that it was to tight against the walls,
  so we removed the shoe molding (see attached photos) her floor was
  installed correctly. I did offer her ***** to help mitigate her moisture
  problems, most companies would have not made that offer.  We didn't
  create the moisture problem but I was just trying to help her.  She
  refused, so I don't know what I can do to solve her problem.

   

   

   

   

  Please let me know if you need anything else from me,

   

   

  **** Slaton

  

  Business Response

  Date: 03/27/2023

  Refund for what amount, I have already offer her a refund.

  Customer Answer

  Date: 04/01/2023

  My cost to Slaton Homes to install vinyl plank flooring in my ***** ** house was ***** for flooring and ***** for packaging, storage and handling.  I will take a big loss and accept *****. I want this resolved. After I refused his ***** and request to sign a release for the other ****** remodal he provided. I waited for 5 months and never seen or heard from Slaton. It took a complaint to the BBB.

  

  Business Response

  Date: 04/03/2023

  I will mail her a check this week.

  

  Business Response

  Date: 04/03/2023

  Have her sign this release and then I will mail her check.

  Customer Answer

  Date: 04/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 17736069
  
  I am rejecting this response because: The email from *********************** stated "Once we receive the 8k draw we (c)an continue." If the email was poor use of words, then a simple apology will resolve this matter.  

   

  
  
  Sincerely,
  
  ***********************

  our house since March 8, 2022, I want nothing more than getting my house back into working order. I dont mind making a payment of $8,000, I do mind that I was told that work will not continue until they receive payment.

  

  Business Response

  Date: 08/22/2022

  The email referenced was sent to ensure payment was being processed/intended to pay. We have not stopped the job. We are currently waiting on subcontractors to inform us of their availability in order to finish the remaining items. While we regret the delay as our goal is fastest completion possible, we simply cannot make the subcontractors get to job any faster than they are willing to. The project manager is coordinating that. We will pursue the completion of our obligations until expiration of the 14 day term. After that, we will stop in event of non payment.

  

  Business Response

  Date: 08/25/2022

  The draw has been paid. The job is continuing. At this point, this complaint seems to have been rendered effectively closed.
  

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17736069
  
  I am rejecting this response because: I wanted an apology for the poor use of words in an email.  
  
  Sincerely,
  
  ***********************