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Business Profile

Home Builders

Hyde Homes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This regarding things that have been sent to the office to be repaired and it still wasnt resolved. Shower, baseboard, nail pops, dishwasher, breaker keep tripping, dry vent, kitchen floors, closet door, regular doors, bathroom floor, flooring in all rooms and driveway. These are things that need to be evaluated in person and not pictures.

    Business Response

    Date: 04/08/2025

    Hello,


    We have contacted the homeowner, ********* ***, and confirmed a meeting with her scheduled for Monday, April 14th.

    The phone number initially listed in our system was inaccurate; however, we were able to reach her using the contact information she provided with her claim.

    Best, 

    ****** *****

    Hyde Homes Warranty Technician

  • Initial Complaint

    Date:03/27/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however I would like to state that I did email ************ (at the email provided) as seen in the attachment on February 22nd, 2023. I could not find where on the portal to reach out so I would also like to know how to get there. Thank you!

    Sincerely,

    ***********************

    Business Response

    Date: 04/05/2023

    Hello ****************,

    I apologize for the inconvenience I may have caused you by not returning your phone communications however my email is available: *********************************************************** You may also communicate to us through your Pay*** account through the requests tab.As for the main issue, the vehicles parked at the corner, the *** is addressing this. In January we mailed out an Enforcement Policy for violations such as that. While I am not at liberty to discuss the status of any violation for any resident, unresolved violations will result in monetary fines that will continuously be applied until the matter is resolved.

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