Complaints

This profile includes complaints for Sweet Magnolia Landscape & Irrigation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sweet Magnolia Landscape & Irrigation, LLC has 2 locations, listed below.

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  Sweet Magnolia Landscape & Irrigation, LLC

  Huntsville, AL 35803-1512

  
• 

  Sweet Magnolia Landscape & Irrigation, LLC

  PO Box 4062 Huntsville, AL 35815-4062

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/1/22, I paid ********************* $3700 deposit for yard work to be completed. In May, I reached out to say I was putting the project on hold. In July, I decided to sell my home and requested a full refund. I was told they didnt have the money to refund. Finally, in November I was refunded $700. Im still owed $3,000 + interest as discussed via emails in which they agreed to pay interest. Its now July, 2023 and still havent received the full amount owed.

  

  Business Response

  Date: 09/07/2023

  We originally agreed to the repayment of the contract amount. This has since been to court in which we agreed to pay $3000.00 plus filing fees. Our attorney who is handling this will be making contact via mail to ***** so we can both have closure. 

  Regards, 

  Tim 

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2022 Sweet Magnolia Landscaping and Irrigation gave us a quote on a job involving resurfacing of our front sidewalk and installing a drainage system in our front yard. The contract was sent to **, and we agreed to pay the down payment of $1500.00. On April 21, 2022 we paid the down payment. As of May 18, 2023 the job still has not been completed. We have asked through text messages and phone calls for the job to be completed and/or our money to be refunded. The owner refused to refund our money and stated that the job will be completed. However, we have heard nothing but excuses as to why it has taken them over a year to complete this job. In its current state, our front yard is a safety hazard. There are ditches in our yard and around our sidewalk, which is a liability to **. The last time the owner responded to our messages was May 1, ****************************************************** the next couple of weeks, but we have yet to see anyone. On May 11, 2023 the owner stated that the hole by the sidewalk would be completed by next week. No further work has been done, and the owner refuses to answer text messages or phone calls. All we are asking for is the job to be completed.

  

  Business Response

  Date: 06/14/2023

  Good afternoon,

  We entered into an agreement to perform services with the ********. We're performing drainage work and masonry work at our cost with no profit. Being that they're our neighbor. All messages to our knowledge have been responded to. A contract refund is always an option. At no point has a refund been refused on our part. Additional drainage work has been completed including a new add-on catch basin above and beyond. We're making additional progress on the project later this week as well. 

  Regard,

  Tim 

   

  

  Business Response

  Date: 06/15/2023

  6-14-2023  

   

  Good afternoon,

  We entered into an agreement to perform services with the ********. We're performing drainage work and masonry work at our cost with no profit. Being that they're our neighbor. All messages to our knowledge have been responded to. A contract refund is always an option. At no point has a refund been refused on our part. Additional drainage work has been completed including a new add-on catch basin above and beyond. We're making additional progress on the project later this week as well. 

  Regard,

  Tim 

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted $1368 for the materials (attached), to be paid in advance, for repairs to my low voltage light system. I paid for this with my check #**** (attached) on August 30, 2022. I was quoted $450 for a controller upgrade to my irrigation system (attached). I paid for this with my check #**** (attached) on September 22, 2022. I have asked repeatedly for this work to be completed, and all my requests have been ignored. I requested a refund on April 24, 2023, and have not received a refund.

  

  Business Response

  Date: 05/31/2023

  Good morning,

  We apologize for the delay. We will be happy to provide you with a refund. 

  Thanks, 

  Tim 

   

• Initial Complaint

  Date:04/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $3750 (50% down) on Jan 14, 2022 for some landscaping work (grass). Over a year later, we still have no grass. There have been multiple excuses along the way for why he couldn't get the work done. After waiting 15 months, we cannot wait any longer and will have to find someone else to do the work. We are still waiting on the refund (minus the minimal amount of prep work he has done which has just left us with a muddy backyard).

  

  Business Response

  Date: 04/24/2023

  Good morning,

  We will be happy to provide a refund for this project. We we're making good progress on the backyard prior to the Easter deadline for completion. We did not meet that deadline. We did have the back yard sod on order, as we had one more day of prep left on that section of the yard. 

  We're sorry this didn't work out. 

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent $825, 50% down, to plant a tree on 8 JUL 2022.No tree planted and continue to receive excuses for not returning the money.

  

  Business Response

  Date: 01/27/2023

  Good morning,

  We have experienced some delays and set backs beyond our control this past season. Unfortunately that has affected our schedule. We strive to do our best even when we fall behind schedule. We would like to get ****************** refunded as quickly and easily as possible. We would like to know ********************** preferred method of payment. We can send money via Venmo or drop off a cashier's check. Please advise. 

  Sincerely,

  *******************;

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I prefer a cashier's check as I don't use venmo.
  
  Sincerely,
  
  *******************************