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Business Profile

Lube Services

Express Oil Change

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Daughter took her Dodge Caravan to for oil service to Express Oil *************, ********** **. She mentioned a noise under the hood. She left the vehicle for repair. They replaced AC Idler Pulley $115. Then called back and said it needed a new alternator. They charged $460 for rebuilt alternator and $255 labor. Unbelievable rip-off by needlessly replacing the alternator and charging outrageous prices. I called to discuss and did not receive any resolution. There was no alternator warning light, no problem with battery charging, no problem starting. The over $700 charge for alternator replacement was not needed and is an example of taking advantage of a naive young lady who has no knowledge of auto repairs.

    Customer Answer

    Date: 10/06/2023

    I spoke with the manager of Express Oil on Winchester Road yesterday concerning the complaint. I asked why the alternator was needlessly replaced. He said there was a noise. I asked him why he replaced the ** belt pulley and he said it was about the noise. I asked if the alternator output was tested or checked and he said no. It only takes two minutes to hook a volt meter to the battery terminals and start the engine to see if the voltage rises from 12v to 14v which would indicate that the alternator is working correctly. He repeated that this was not done and it was replaced due to a 'noise'.

    The ** belt pulley was replaced before the alternator to correct the 'noise'. The alternator was not tested, simply replaced for no good reason. No symptoms were of alternator problems in the vehicle; no warning light, no battery charging issue, no starting issues. 

    The manager had no reasonable explanation for replacing the alternator and refused to discuss a refund. 

    Business Response

    Date: 10/10/2023

    We have reached a mutual agreement between both parties that has been agreed upon by the consumer and business. 

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