Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/19/2024 $70 I needed to get some documents over to a new bank for my car loan. This is an important matter and the company provided a *** label and informed me that *** has notaries. I went to get the forms signed and ********************* from *** gave me advice on what to fill out in blanks that I left blank. She also got advice from her manager on if I should fill it out and what I should fill out. She marked all over the forms and it looked really unprofessional, but I sent it because she said that it's fine. The loan agency called me and said they cannot accept it. So, I went in on Tuesday 04/23/2024 to get it notarized again. ********************* said she was too busy so I need to call this lady that can come notarize it for me. She did not tell me this wasn't through ***, so I had to then CashApp this lady because she wasn't a company. I then tried getting **** to refund me for the original visit and she said she didn't do anything wrong, but I will have to come talk to her manager. I came to talk to her manager and she was very disrespectful. I tried getting her name and she refused. I tried getting a number to call and she refused. She said it was not her problem that the other company did not want to accept these mistakes. All I would like to rectify this is a refund of my money because I should not have to pay for someone else's mistakes.

  Business Response

  Date: 05/10/2024

  What the notarty did was not unproffesinal by no means It was actually correct notary practice. There is no reason that the company shouldn't have accepted the paperwork. The first thing that was marked out was the date because it had the incorrect date on the paperwork and no notary is going to sign paperwork that has a different date from which they are signing on it. She initialed the date spot and had ****************** initial the spot so that the date could be corrected. That is proper procedure when trying to fix somthing like that on ducuments that requires a notary. She also marked through the line that was for an additional signature if someone else was going to be signing the paper. We do this to prevent from someone going behind the notarty and signing in the spot even though they were not present when the paper was getting notorized. There was no reason for the company not to accept these papers because we have done this on several papers and they were accepted with no problem. Everything the notary did was above board and proper notary practice and there was no reason to provide a refund beacuse nothing she did should have caused the papers to get rejected.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by this store on 8/21 and have tried reaching out to the store for over a year. I finally got in touch with ***** who claimed to be the store owner on 10/29/22 and explained I had brought a modem to the store to get sent back to ***** I explained that I brought a box and a shipping label and they charged me $15 for the weight. I explained I wanted to have a resolution, because I had another package to ship and was assured by the company there should be no charge for this shipment either. She was rude and explained when I asked for a solution she was fixin to hang up spoke over me, and I remember her being just as rude last time

  Business Response

  Date: 10/31/2022

  Do you know how many people have successfully gotten in touch with us over the last year? It isn't hard to do. AT&T has a return service that does not charge the customer. We process all AT&T through that work order so the customer being charged for anything at all for returning a modem through our store is not possible. This woman called Saturday, did speak to the store owner, would not let her finish a sentence, never even mentioned AT&T, and was absolutely hung up on after refusing to hear anything she had to say for 5 minutes. I would love to see the receipt where the customer was charged for the weight for an AT&T return that we do not charge for over a year ago. I will gladly reconcile the issue if it actually exists and the customer can provide me proof. 

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18332172
  
  I am rejecting this response because: The owner responded to this complaint, and is just as rude in writing as she was on the phone. My original take on the interaction is still true. I asked the owner to help me resolve my issue and she was rude spoke over me and claimed she was fixin to hang up while I was talking. So after 5 minutes of a confrontational and non compromising owner who would not allow me to give any details, I hung up for her since she was fixin to. I will make another complaint with the receipt from them, that definitely exists. The response alone shows I was being honest with dealing with this unprofessional owner. I also asked her if there was a way to try and resolve this while she was on the phone. She refused. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/31/2022

  I am not the owner. I am the manager who stood next to her and heard her repeatedly ask the customer if you would allow her to finish a sentence. Customer still has not provided a receipt or even offered to provide a receipt. I cannot even attempt to understand the initial complaint from Saturday without a receipt, much less resolve the issue. Help me help you. Get me receipt. 

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18332172
  
  I am rejecting this response because: Whomever they are still allowing to respond unprofessionally and aggressively to this complaint, continues to prove my point. My second concern in my original complaint stated my issue with the temperament of the staff at the location, and how I was treated. I hope this suffices. Secondly, I again tried to give details during the interaction, and was cut off while speaking, as well as being told while asking for a resolution the owner was fixin to hang up, so unfortunately the response I am getting from the business is different than what actually took place. As I stated in the initial complaint as well, the owner was just as rude as when I encountered her in 2021, and her staff assisted her in continuing that experience. Much like they are doing now. However, it seems like since the complaint, there has been a change in tone concerning the business now attempting to resolve the issue, like I had initially asked over the phone. They are asking for receipts. How delightful. However, I explained already, another thing the response from the business has not been honest about, that I would provide the receipt. The first response from the company claimed there was none that I could provide. The general tone and response from the business in writing, and over the phone, has remained the same. They were unhelpful and rude then, and are not displaying signs of a caring business with intent to correct my issue. That is part of my complaint and continues to be affirmed with every interaction with the business. I hope any further correspondence, will be grounded in truth and comprehension, of what I am relaying now. 
  
  Sincerely,
  
  *********************