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Business Profile

Marine Electronics

CDI Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Electronics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact CDI Electronics and their Balmar brand division (both) multiple times about a their Balmar Duo Charger product and whether it is compatible with LiFePo4 batteries. I have called both numbers, left voicemails, and emailed with no response. I have tried contacting their tech support line as well as their sales lines with no success. Online documentation is not sufficient to answer the question about compatibility, and I have been unsuccessful in finding an alternative product that is compatible with LiFePo4 batteries by the manufacturer, adding additional confusion. Given I use these products for bluewater cruising to remote destinations, it is a safety concern that the manufacturer is not responding, as lithium batteries have been known to start fires if improperly setup (a literal death sentence if we are at sea). All I want is for someone from CDI Electronics, preferring from their Balmar divisikn/branch, to either 1) respond to my email with the answer, or 2) call me back to provide an answer. Personally, I find it highly unprofessional and shady to ignore customers for weeks without acknowledgment of the contact and/or followup to answer customer questions about the safety and performance parameters of their products. Anything the BBB can do to assist in getting this business to reply is much appreciated

CDI Electronics is NOT a BBB Accredited Business.

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