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Business Profile

Moving Companies

Muscled Up Movers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    QUICK OVERVIEW: Local moving service, paid for additional full valuation coverage of my items, several were damaged, the home was damaged, and Muscled Up Movers has not reimbursed or replaced anything.
    RECAP Of Events: I paid an additional $400 for full valuation coverage for a local move from Madison to Huntsville (more than $2,800 paid in total). Some items moved were damaged and broken; wood floors in the home being moved into were badly scratched and damaged in 2-3 areas, a bed was assembled in front of two closets rendering them inaccessible. Additionally I/we experienced unprofessional and intimidating behaviors from 2-3 staff members/presumably an owner or both, to include being called after 9 p.m. on a Sunday night by one of the movers to ask about his tip. The gratuity was given, for all movers, to the Team Lead at the end of the move/day 2. This mover had already received gratuity 2 days earlier and had 2 lunches bought for him. This same mover yelled at my step-Mom.
    Nothing damaged has been repaired, replaced, or reimbursed. Muscled Up Movers (MUM) said they would send movers back to move the bed and didn't. After providing over 30 photos of damage, in addition to the photos taken by the team lead the day of the move/damage, MUM asked for more photos "from 4’ away". I requested they come out to inspect the damage since they'd offered to come out and move the bed. They didn't. and I've not he from MUM since April 28th/29th via email. My last email was sent April 29th and MUM has never followed up. They haven't returned a call since and they haven't honored the full valuation purchase covering my move. I'm requesting the return of the $400 I paid for the coverage, plus tax and related fees, as well as $500 to cover the expense of 1 1/2 hours labor on Sunday April 10th when the move was stopped so the Team Lead could report the floor damage to MUM and take pictures, with any balance remaining put toward floor repair and repair/replacement of items damaged.

Muscled Up Movers is NOT a BBB Accredited Business.

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