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Business Profile

Moving Companies

This Side Up Moving
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used This side up Moving Company almost a year ago and have attempted to contact them, but have not heard back from them. My first contact was in April of this year. We discovered that several valuable items missing from the move, we are seeking urgent assistance in resolving this matter.I am elderly, & my son, being disabled, were unaware of these missing items until recently. Among the missing items are three unique serving trays, each with sentimental value as they are adorned with depictions of *******, horses, and the White ****** Additionally, a cherished family heirloom, my grandfather's historical book "**********************************," along with **** drawings by the artist *********************************, are missing. These items were double mounted and framed, making them irreplaceable.A schoolhouse wall clock, which held sentimental value as an anniversary gift, and red flowers intended for a grave are also missing. These items carry immense sentimental & familial significance to us.We regret to inform you that we did not discover these losses sooner due to our limitations in mobility and pace. However, upon realizing the absence of these cherished belongings, we were deeply upset & feel betrayed by what has transpired. As a result, we are reaching out to you with the hope of resolving this matter amicably.While we wish to resolve this matter peacefully, we are prepared to take further action if necessary.We sincerely hope that this matter can be addressed promptly and that our missing belongings can be located and returned to us.

    Business Response

    Date: 06/04/2024

    Ms. ****** I hate to hear that you guys are missing some items from the move last May and I am also apologetic for us missing any attempts for you to reach out to us. We sincerely don't see any record of the contact attempt, but either way we will work with you to get the bottom of the situation. Most of the time items will show up during the unpacking process and that is my hope here. If that does not work, we will need to look into taking further action to rectify the situation. I will personally be in touch with you to discuss over the phone. Thank you. -Colby 

    Customer Answer

    Date: 06/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

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