Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Old Gin Carpets to replace the carpets in 10 classrooms with new mat flooring and to apply new trim. The job was only supposed to take 2 weeks, but has yet to be completed. I had to contact and beg installers to come out and put down flooring daily, and still am waiting for the trim to get finished. Multiple emails have been sent with the most recent being week before last, only resulting in 4 classrooms having trim done. The installers were set to return last week to finish, but did not return. We have not heard of another return date. I requested new installers be put on the project, but was told this wasn't an option. I just need the job finished.
Business Response
Date: 08/01/2024
8/1/24 - We do apologize for not responding sooner to this complaint. The notifications were going to an old email that we no longer use. I just spoke to ****** over the phone and she reported that all her concerns have since been resolved. Our guys came the day after she filed the complaint and the job has been finished satisfactorily. We sincerely apologize to Autumn and ******************* and are happy that everything turned out well in the end. - ******
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