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Business Profile

Pest Control Services

Alder Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Alder Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alder Pest Control has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a "Service Agreement" with Alder Pest Control on 4-16-25. Our credit card was charged $79.00 for this first service. We had bugs dying within our house even though they only sprayed outside, No list of chemicals used was provided with the Service Agreement. We had to ask multiple times to get this chemical listing. In the mean time we became interested in what ****** from Alder, calls "essential oils/organic service. We had to ask many times for a listing of these chemicals. I am 72 years old and concerned about my health and how it might become affected from Alder Pest Control products. In addition we decided to change our plan to the organic spray method. When the service spray technician arrived, he knew nothing about this change and had to reschedule spraying for another undetermined day. At this point we decided to cancel/terminate our Alder Pest Control service as we were still within our 30 day "Money Back Guarantee" period. I wrote a letter (attached) requesting this termination and submitted it to Peyton at Alder Pest Control service.****** replied with a receipt to me for charging my credit card $652.00 for early termination fee. Combined with the $79.00 we already paid, this totals $731.00 charged to our credit card. We would like a $652.00 refund based upon the one actual pest control service provided by Alder Pest Control. Even though the Service Agreement refers to a "30 Day Money Back Guarantee" , we are not seeking a refund of the one spray service.

      Business Response

      Date: 06/10/2025

      So I do retention for Alder and I spoke with **** and **** after they submitted this complaint. I fixed and cleared up the misunderstanding and they are actually continuing our services and are happy with how we resolved this issue! 

      Customer Answer

      Date: 06/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

    Alder Pest Control is NOT a BBB Accredited Business.

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