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Business Profile

Photographer

Boudoir by Hadon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won a ******** raffle for a photo session with Boudoir by Hadon. She asked me to put $100 deposit towards the hair and makeup for the session as a step when booking with her. After signing an agreement and paying $100 on January 18th, 2025, she sent more information via email and I asked her if I could still do the photo session that I wonif I didnt intend to purchase any of her picture packages. She cancelled the photo session that we booked. Basically, I won a ******** raffle and was scammed out of $100. I didnt win anything. I lost $100. This just doesnt sit right with me. I have tried to move on, but these shady business practices bother me.

    Business Response

    Date: 05/02/2025

    Ive attached the contract signed by ******* as well as the ad of which so was booking the session under. There is nothing that states it is a drawing or raffle or that she won anything. She paid the deposit required for a session. If she would have reached out to me directly, we may have been able to make other arrangements but she made no such effort to contact me by any means with any complaint. 

    Customer Answer

    Date: 05/07/2025

     
    Complaint: 23088072

    I am rejecting this response because:

    This business will continue in their predatory practices. Its not a surprise that she is using this BBB complaint as an excuse not to right her wrongdoings. Hadon stole from me. I was promised something in return for this deposit. I didnt get anything. Her nasty tricks are predatory. I wont be happy with a response until I have been returned my money.

    Sincerely,

    ******* ********

    Business Response

    Date: 05/14/2025

    Thank you for the opportunity to respond.
    The client signed a clearly written contract acknowledging that the deposit was non-refundable, which was communicated both in writing and verbally during the consultation process. This policy is standard in the photography industry to reserve the time, date, and preparation required for client sessions.
    We understand the client is disappointed, but the agreement was honored in good faith and no breach occurred on our part. Unfortunately, since the contract explicitly stated the deposit was non-refundable, we are unable to issue a refund.
    While the business is now closed, our goal has always been to serve our clients with professionalism, integrity, and transparency. We wish the client the best.

Boudoir by Hadon is NOT a BBB Accredited Business.

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