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Business Profile

Pizza

Chuck E Cheese

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 26 2022 I paid for a Childs birthday party and was charged for 10 extra adults that were not to be included on the list. My daughter has used this store several times for children parties and went online to request a date. While reserving the party the questions were asked how many children and adults would be in attendance. The correct answer was 10 children and 10 adults would be there but not part of the package deal. On that Saturday I discovered that we were being charged for 20 people. The website that was used to register for the party crashed before she completed the registration, Normally the pages asked the type of party and the numbers required for gifts and food/drink. The website also show a dollar total before you submit the request. My daughter could not finish the request due to thunder storm and lightening activity broke the internet connectivity.The manager said she called the day before but we have no record of that and really do not answer unknown calls. No voice message was done by the manager either. I called the manager the next week and spoke to her, She stated that she told us we could have returned the drinks and the extra game cards and they would have been deducted from the price, She did not relay that information to anyone. I contacted corporate Headquarters in March and received a online confirmation they would return my query.. I have not heard anything and used their online web service to contact them again.I believe the restaurant overcharged me $322.80 in excess charges of attendance numbers and food and beverage prices. I would like your help in mediating this matter.Regards ********************* 256=763-1965 I believe the restaurant

    Business Response

    Date: 08/22/2022

    Thank you

    The *************** reached out to me and satisfied my issues.

    They refunded a portion of my charges and we are grateful for your help.


    ***********************

    Customer Answer

    Date: 08/22/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Chuck E Cheese is NOT a BBB Accredited Business.

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