Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hughes HOAs lies, negligence, and incompetence have infuriated our community. They issue baseless violation noticeslike my compliant fencewhile ignoring others. They broke their promise, hiking HOA fees from $75 to $300 in 18 months. Hughes disregards our pleas, mismanages funds, and fuels outrage. *** up, we demand accountability and seek to reclaim control from their negligent grip.The most glaring issue is Hughes arbitrary enforcement of community rules. I recently received a violation notice for my fence, built in full compliance with approved guidelines. Yet, identical fences on neighboring properties stand unchallenged. This isnt a one-off errorcountless residents report similar baseless citations, leaving us confused and resentful. Hughes inconsistent standards have shattered our confidence in their authority, turning a once-cohesive community into one **** with frustration and division.When we invested in this community, Hughes pledged diligent management and care. Instead, theyve delivered incompetence and indifference. Our HOA feesonce reasonablepale in comparison to the sting of their refusal to address our pleas. Weve held meetings, written letters, and made endless calls, only to face silence or hollow promises. This neglect has left us feeling abandoned by those we trusted to safeguard our homes and well-being.Hughes failures have taken a steep toll. Families who once cherished this community now dread the next unfair violation or ignored grievance. The emotional weight of this betrayal is matched only by the financial strain of fighting an unresponsive HOA. We are not just dissatisfiedwe are furious and disheartened, yearning for the integrity we were promised.I beseech the BBB to investigate Hughes HOAs practices and compel them to answer for the distress theyve caused. We need swift intervention to restore fairness and transparency. Please help us break free from this cycle of mismanagement and reclaim our community.

  

  Business Response

  Date: 02/26/2025

  Tell We appreciate the opportunity to address your concerns regarding the management of your community. Hughes Properties is committed to upholding the communitys governing documents and ensuring fair and consistent enforcement of HOA policies. However, we would like to clarify some key points regarding our role and responsibilities:
  

  Covenant Compliance & Enforcement
  Our inspections are conducted in alignment with the communitys governing documents. Any violation notices issued are based on these guidelines, and residents who believe a notice was issued in error are encouraged to submit an appeal for review.
  

  Enforcement is applied consistently; however, if there are instances where a violation was overlooked, we welcome documentation so we can address any discrepancies.
  Pictures are provided for each said violation.
  While doing the tours we are also watching out for traffic, pedestrians etc. Mistakes may happen but there is no ill intentions what this happens. A simple email expressing the residents concern and we can review.
  

  Financial Decisions & Dues Increases
  Hughes Properties does not set HOA fees or make financial decisions. The recent dues increase was enacted by the declarant through an official amendment, which was communicated to all residents along with their annual invoices.
  Monthly financial reports, including income and expenses, are made available to all residents through our online portal. We encourage all homeowners to review these reports for full transparency.
  

  Meetings & Community Engagement
  To our knowledge, we have not received widespread complaints or formal requests for a meeting. However, community meetings are scheduled at the discretion of the declarant. 
  

  Commitment to Transparency & Communication
  Our goal is to facilitate a well-maintained and harmonious community. We understand concerns can arise, and we encourage residents to reach out directly for clarification or resolution.
  

  If any resident has specific issues with violations, fees, or governance, we are happy to review them on an individual basis to ensure all matters are handled fairly and in accordance with community regulations.
  We recognize the frustration expressed and want to assure all residents that we are dedicated to fair enforcement, transparency, and supporting a positive community experience. If you would like to discuss your specific concerns further, please reach out to our office directly so we can work toward a resolution.
  

  Best Regards,

  Marion 
  

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22987556
  
  I am rejecting this response because:

  Section 4.4: Annual Budget
  "It shall be the duty of the Board to prepare an annual budget covering the estimated costs of operating the Association during the coming year, which may include a capital contribution or reserve. The Board shall cause the budget and the Assessments to be levied against each Residence for the following year to be delivered to each Owner at least thirty (30) days prior to the end of the current calendar year. The Board may not, without the consent of Declarant (so long as Declarant has an option unilaterally to subject additional property to this Declaration as provided in Article VIII hereof) and the vote or written assent of at least a Majority of the total Association vote entitled to vote thereon, impose a General Assessment per Lot or Residence which is more than one hundred twenty percent (120%) of the General Assessment for the immediately preceding fiscal year. In the event that the Board fails for any reason so to determine the annual budget for the succeeding year, then and until such time as an annual budget shall have been determined, as provided herein, the annual budget in effect for the current year shall continue for the succeeding year."

  Per this section in the Covenant, it explicitly states that in order to increase HOA fees, there must be both consent from the Declarant AND the vote of at least a majority of the total association. No one in the association(Community) is aware any vote to rectify this action. 
  
  The community is very active online, and yes, they are all in agreeance that Hughes has failed the community in more ways than one. 
  
  There was also a DSLD employee who informed the neighborhood that DSLD did not communicate that they initiated the increase in cost, and that Hughes was the one responsible. So it appears to the community that the two entities are just pointing fingers while we foot the bill. 

  I've tried to get a response or help from Hughes several times but it seems BBB is the only way I can get one. 

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 02/27/2025

  I want to address your points thoroughly to ensure clarity.
  

  Budget & ***********************start="228" data-end="231"> Normally, Hughes Properties provides the declarant with proposed figures based on the previous years income and expenses to determine the budget. It is reviewed and approved by the declarant.
  The increase from $75 to $300 was made by the declarant due to the original assessments being set too low. When expenses for the association were reviewed, it was determined that the assessment level originally set was not sustainable and setting the community up for failure. The declarant created and filed an amendment in 2022 which was mailed to the residents with the annual invoices at that time.
  

  Community Communication & ****************************start="823" data-end="826"> We understand that residents actively discuss concerns online; however, our management team does not monitor these platforms. To ensure your concerns are properly addressed, we encourage all community members to directly communicate with the community manager. This ensures a documented, trackable process for resolving issues.
  

  DSLD Involvement & ************************start="1201" data-end="1204"> We do not oversee DSLDs internal operations or their agents statements. However, we acknowledge the concern regarding conflicting information about fee increases and other     issues. If residents were informed that Hughes Properties was solely responsible for the increase, we would be happy to discuss and clarify our role in the process. Transparency is key, and we want to ensure accurate information is being shared.
  

  Response Times & BBB *****************start="1649" data-end="1652"> Our policy is to respond within ***** hours to resident inquiries. We acknowledge that you and your wife contacted the community manager and submitted a BBB complaint simultaneously. While we prefer to resolve concerns through direct communication, we are addressing your concerns here to streamline the discussion.
  

  Our goal is to manage the community effectively and in accordance with the governing documents. We are committed to addressing resident concerns in a fair and transparent manner. If you would like to discuss this further, we welcome the opportunity to schedule a meeting to go over any outstanding issues.
  

  Regards,

  ******

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22987556
  
  I am still not understanding how in our covenant, it explicitly states that any rise in fees over 120%, would require both the Declarant AND the majority votes from the Association. Each resident carries 1 vote, and if none of them voted, how was this amendment approved? This contradicts the covenant contract. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 03/05/2025

   

  Thank you for your question. Please see the attached governing document on page 24 - 10.4 - The Declarant may amend unilaterally at any time. Please understand Hughes Properties II LLC did not amend the covenants or set the assessment rate as we have no authority to do so. 

  The section that you are quoting will be in affect when the declarant transitions the *** over to the residents to manage. 

  Thank you

  ****** *****

  

  Business Response

  Date: 03/10/2025

  Thank you *****. 

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WHEN I BOUGHT MY LOT TO BUILD ON I WAS TOLD THE ***** RESERVOIR BEHIND IT WOULD BE MAINTAINED BY THE *** (HUGHES PROPERTIES) AND THIS IS ALSO STATED IN THE COVENANT. I PAID $5,000.00 EXTRA TO HAVE THIS LOT AS IT IS CONSIDERED A PREMIUM LOT.THE *** HAS NEVER UPHELD THIS END OF THE COVENANT. WE ARE LUCKY TO HAVE THEM TO CUT SOME OF THE GRASS AROUND IT TWICE A MONTH. THIS IS A CONSTANT ISSUE AND ON SEPTEMBER 01 2023 -OVER A YEAR AGO WE ALL GOT A LETTER STATING THAT THEY (THE ***) HAD GOTTEN APPROVAL FROM THE ********* TO HIRE A COMPANY TO MAINTAIN THIS AND WE WOULD BE SEEING IMPROVEMENTS IN THE COMING MONTHS. HERE WE ARE OVER YEAR AND A MONTH LATER AND NOT ONE IMPROVEMENT HAS BEEN MADE, ACTUALLY IT HAS ONLY GOTTEN WORSE AND THERE ARE HUGE WEEDS TAKING OVER. PEOPLE ARE FINDING SNAKES IN THEIR YARD AND IT LOOKS HORRIBLE. WHEN ONE ASKS ABOUT THE STATUS OF THE CLEAN UP THE *** PEOPLE SAY THEY CAN'T DO ANYTHING BEFORE GETTING APPROVAL FROM THE DECLARANT. FIRST OF ALL, IT IS CLEARLY STATED IN THE COVENANT THIS WAS THEIR RESPONSIBILITY AND WE GOT A LETTER OVER A YEAR AGO STATING THEY HAD BEEN GIVEN APPROVAL TO GET THIS TAKEN CARE OF. WHY DO THEY HAVE TO GET APPROVAL WHEN IT IS IN THE COVENANT? THE PEOPLE WHO HAVE HOUSES ALONG THIS RESERVOIR PAID AN ADDITIONAL $5,000.00 FOR THESE "PREMIUM" LOTS WHILE BEING TOLD IT WOULD BE MAINTAINED BY HUGHES PROPERTIES. I HAVE BEEN IN MY HOUSE ALMOST 3 YEARS AND I HAVE SENT MANY EMAILS ABOUT THIS. THEY ARE RUDE, LAX IN UPHOLDING THE COVENANT AND LET PEOPLE HAVE JUNK CARS (ONE FOR 5 MONTHS) TORN APART IN THEIR DRIVEWAYS AND JUNK PILED ON THEIR PORCH AMONG OTHER THINGS, THEY ALLOW PEOPLE TO HAVE DAMAGE TO THEIR PROPERTIES AND NOT MAKE REPAIRS AS REQUIRED IN THE COVENANT. THEY ONLY SEEM TO SEND NOTICES FOR CARS PARKED ON THE STREET AND TRASH CANS THEY CAN SEE FROM THE **** (NOT PUT AWAY). I WANT THEM TO CLEAN UP THIS MESS AS THEY ARE REQUIRED TO DO PER THE COVENANT OR GIVE ME BACK THE $5000.00 I PAID FOR THIS JOKE OF A PREMIUM LOT.

  

  Business Response

  Date: 10/10/2024

  Thank you for reaching out and expressing your concerns regarding the management and maintenance of the retention/detention pond, as well as your experience with other covenant enforcement issues. I understand that this situation has been frustrating, and I appreciate the time youve taken to communicate your thoughts.
  I would like to clarify a few key points to ensure we are on the same ******* the management company, we are not the *** nor the declarant, and we do not make financial decisions for the community. Our role is to follow the direction given to us by the *** board and/or the declarant. That said, I understand your concerns regarding the pond, and we have already addressed this with the contractor again. They are scheduled to be on-site this coming Monday to address the maintenance. They have been provided pictures for clarification as well.
  Regarding the covenant enforcement and other homeowner violations, we take these issues seriously and address them as we are able and what we can see from the street from our vehicles while adhering to the guidelines in the covenants.However, we cannot discuss specific violations with other residents due to privacy considerations. When violations escalate to legal matters or require financial decisions, that responsibility lies with the *** board and or declarant.
  In terms of your concern about the $5,000 premium lot as the management company we as well as the *** are not privy to the details between the seller or buyer. We understand that this has been a point of contention for you however this is not something we can address.
  We have been following up consistently with the contractor, and I am hopeful that you will see the improvements after the contractor visits on Monday.
  We will continue to push for a resolution and maintain open communication with the board and/or declarant on this matter. If you have any further concerns or would like to discuss this in more detail, please don't hesitate to reach out.
  Thank you for your understanding and patience as we work through this.

  

  Business Response

  Date: 10/14/2024

  Please see the attached photos of the area in question. It has been completed. As to the $350.00 in assessments those have to be paid per the covenants. 

  If you need anything else please let me know. 

  Thank you

  ******

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** representative is presenting false document and untrue information in an attempt to collect fines (fees) I have tried to resolve this issue by trying to talk to the board but the representative is blocking that process. She replied that the builder gave her the okay to present false and untrue information. As the time, I was notified , there was no issues with my property. She took some old photos from April 2024 time framed and modified a date of June 18, 2024. These photos are clearly false.

  

  Business Response

  Date: 08/20/2024

  Good Morning,

   

  Please see the attached communication between the owner and the community association manager. He never requested the violation fines to be removed.

  Per our contract we make no financial decision without direction from the board/declarant. Yesterday the manager reached out to the Declarant requesting the approval to remove the violation fine. She received that approval this morning. It has been removed.

  Please let me know if you need anything else.

  Thank you

  ***********************

  Owner