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Business Profile

Property Management

Huntsville Real Estate Professionals And Property Managers
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the air conditioning at my offce has been out for 3 weeks now and the property manager has been aware of the problem, came out once and ******* a little hot in here when the temperature was 90 in my office. I have called and texted the property manager several times to see when it will be fixed was told that it would be fixed over a week ago and still has not been fixed. I see patients at my office because i am a councelor and this is not acceptable for them nor for me. It as been extremely hot outside and you can understand that i need my air conditioner fixed now.

    Business Response

    Date: 07/28/2023

    There have been many HVAC issues as there are every year when it either gets very hot, or gets very cold. We use vendors to handle these issues and those vendors are very backed up and may take a few days to get to a property and more time to repair if parts are needed to be ordered. As there is no no name or address associated with this complaint, I have no information to respond with. I am not aware of any open orders that are 3 weeks or more without resolution. Further more, we only rent residential units. This sounds like a commercial lease as it's an office and we don't lease office space. This is likely another management company or a tenant that is in lease violation as we do not allow businesses to be operated out of our residential rentals.

    Business Response

    Date: 07/28/2023

    I did review and there is a tenant name and property address listed outside of the body of the complaint. This is not our tenant and is not a property we have ever managed. We are a residential management company.

    Customer Answer

    Date: 07/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Huntsville Real Estate Professionals And Property Managers is BBB Accredited.

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