Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24, 2024 Rcpm came in and inspected my property. No issues were found except for a window that had a small hole in it due to the grass being cut the rock hit the window so on September **************************************** to renew my lease, so I then put in another work order for them to come and check the mold that has been in here for the last year so instead of sending somebody for the month they sent a plumber so the plumber says that he cannot fix this property that they would have to tear the walls out of both bathrooms and I have pictures plenty of them so then two days later I get a notice saying that I have to vacate this property and I only have until November 30 to do so so when I asked these people are going to rent me again they tell me they cant rent to me at this time, I dont understand it does not make any sense is the fact that they know Im not gonna stand for slumlords that they dont wanna rent to me again because that mold that I have been living with in this house for the last two years could have caused health issues with me my mom so Im definitely going to contact the real estate commission as well regarding this no reason for them not to even find me another property to live in knowing that I have my grandchildren and its so close to Christmas time this company does people need to be shut down it is very unacceptable for you to remove a tenant from their property due to your issues Mold all over the bathrooms. I want form of apology. I want my full deposit back and I will be calling a real estate commission to complain about this because this is very unacceptable and I have the text messages to prove that my inspection went just fine for them to offer me a whole Nother year lease then to take it back for no reason at all whatsoever very very poor. Poor customer service very very poor *********************************************.

  

  Business Response

  Date: 10/25/2024

  Hello. Ms. ******* has lived in the property and been a tenant with RCPM since 2022. During the tenancy we have made all repairs within 72 hours and exhausted all options for any repairs needed. During our most recent inspection, we found a broken window and general uncleanliness. Neither of these were issues until the tenant did not respond to our lease renewal offer. The lease renewal offer was contingent on the tenant having the window replaced, as she took ownership of the window breaking. The tenant did not respond to this request and then submitted new maintenance requests. During the inspection for the maintenance requests, we found that the main concern was that she has not been keeping the property clean, and there were no maintenance issues found. Any repairs needed to the property at this time cannot be done with a tenant in the property. Also, during the property inspection, it was found that there are multiple people living in the property that are not listed on the lease agreement. This information plus the tenant's inconsistent and late payment history led to the decision that RCPM needed to serve the tenant with a notice to vacate the property per Alabama guidelines. Due to all previously stated issues, RCPM concluded that it is not in the best interest of our company to rent another property to this tenant at this time. 

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30 2023, I moved out of the house I rented (********************************************************************************************* *****) with RCPM. I took photos of the condition I left the house. I even had my neighbor, ***************************** *************) do a walk through. In October I received a bill $500.00 over my deposit of $1295.00. They stated I damaged the house. I contested the claim and sent the pictures of the condition of the house when I moved in (scuffs on the wall, trash and lifting tiles) and when I left (painted, cleaned and no items left behind). RCPM said they reassessed the damage and where now going to refund $1200.00 of my deposit. I received a check for $1200.00 but the bank said the check was invalid (No numerical dollar amount on the check). I wrote to the company and they offered to reissue the check. They did reissue and I received another check for $1200.00. I attempted to deposit the check and again it was rejected again because the check was missing the date. I need and want this refund! Why is this so difficult? They do not allow walk in service, they never answer the phone, and it takes days before they respond to email. I cannot even go because I am military and I have since moved to ******. Please help!

  

  Business Response

  Date: 12/06/2023

  We have refunded the tenant and can provide bank statement and email verification that she has received.  The site will not let me upload either but I can email to BBB point of contact if you let me know who to email.  We would like this matter verified with the past tenant and then removed.  Thank you

  Customer Answer

  Date: 12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RCPM made up charges to upgrade the apartment after move out and billed me for it. The foundation is sinking and every time it rained, the living room carpet was soaking wet. It smelled of mildew from the carpet always getting wet. The ** also leaked onto the carpet which caused stains. The carpet was filthy when we moved in and we paid to have it cleaned. There were brown stains on the living room ceiling. The kitchen floor was glued together in one spot, which made the floor ugly and a tripping hazard. There was a list of charges billed to me upon move out that should not have been my responsibility. The apartment was a dump. There were constant maintenance problems, the outside had vines growing over the windows and when we asked for things to be fixed it was always a bare minimum patch up job. I do not deserve to be overcharged for them to make improvements to a run down apartment that had these problems before I moved in.

  

  Business Response

  Date: 11/28/2023

  Hi ***** -  we feel this complaint is without merit.  The tenants lived in the apartment for two years, renewing after the first year.  They did not complain of dirty carpet or provide the required move in walk through sheet when they moved in to notate items that were wrong.  The first work order they put in was well over a month after they moved in.  Upon move out we require carpets to be professionally cleaned and a receipt turned in with keys.  That was not done.  They also left the apartment cluttered with items and very dirty.  Walls were damaged, along with blinds, burnt out bulbs, etc.  The tenant was emailed an inspection report with all our findings.

  

  Business Response

  Date: 11/28/2023

  We feel this complaint is without merit.  The tenants lived in the apartment for two years, renewing after the first year.  They did not complain of dirty carpet or provide the required move in walk through sheet when they moved in to notate items that were wrong.  The first work order they put in was well over a month after they moved in.  Upon move out we require carpets to be professionally cleaned and a receipt turned in with keys.  That was not done.  They also left the apartment cluttered with items and very dirty.  Walls were damaged, along with blinds, burnt out bulbs, etc.  The tenant was emailed an inspection report with all our findings.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of November of 2021 I moved to ********************************************************************. Worst mistake I could have ever made... During my time under contract to rent with RCPM, I had to put in several maintenance request for my sink falling in a number of times, vulnerable spaces in the walls do to the owners of the house. There are witness in the neighborhood to how bad of condition the house was in. We had problems with heating in the cold months. My God brother died 1/28, only for me to come home to a cold house too cold to stay in. I left for the funeral and was greeted still to a cold house for February and March of 2022. I was still made to pay rent without anything being removed from my rent or compensated. They have bullied me enough!!!They gave me two space heaters that jacked up my utilities and didn't want to be held accountable. In the month of June, they put in a brand new HVAC UNIT improperly so they had to come back and fix it. Wood rot, leaking sink pipes and more. I have a video of the place before I left and they are now trying to charge me 705 and take my deposit, and for what a house I already cleaned. My guarantee is that maintenance came in and half a** did their job or did nothing and then said they did when they didn't. They lack in communication and their customer service team needs to be fired all of them, because the lady who answers the phone acts as if she can talk to you aggressively and wants you not to respond to her incompetence. This company is a waste of space and energy.*My complaint is about my security deposit that needs to be returned to me. My own property manager didn't know I had an emotional support animal "to which I submitted the paperwork before I even moved in" and charged me for having one then removed it from the balance. I have a video of how the place looked after we moved out. I want an apology and my deposit. Their customer service team is rude, unkept , and disrespectful; they all should be terminated.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about my landlord. I have lived here for 8 years and they have always been slow making repairs.In December of 2021, I complained of gurgling noises in the drain of my kitchen sink. Water was also backing up. They sent a repairman on 2/5/22. He said he replaced the plumbing under the sink. I'm on a ****** and couldn't get on the floor to check his work. Apparently, the cabinet under slowly filled with water that then leaked under the kitchen flooring. I saw it at the end of February and reported water seeping from under the flooring. A few days later, the same maintenance man returned and told me that a fitting on the gooseneck had not been tightened causing the water leak. The floor was damaged, and the top layer peeled up leaving a rough, swollen paper, (somewhat like cardboard). I have filed maintenance reports, left voicemails, sent texts and emails asking that they fix the floor. About a month after my first contact, a man claiming to be the head of the maintenance company contacted me to say that the landlord had decided not to repair the floor! I asked if they thought I had anything to do with the damage. In early Aug. I told themk that Alabama statute required they provide a HABITABLE apartment as long as I was paying rent. I am on a ****** and have tripped on the damaged floor and fallen twice. I reported this and a woman came out to inspect the floor. She said I would have to move before they would fix the floor. I continued to complain. I received a text from **** saying they could replace the damage in the primary walkways only. I agreed to that. A month went by. ****************** texted me to say that was no longer an option; they were not fixing the floor.I want them to fix the floor or pay the expenses for me to move somewhere else. Even to another apartment in this complex!I have stayed here so long because I can't afford to move. The rent is low here and I live on Social Security only. Please help!

  

  Business Response

  Date: 10/09/2022

  Over the course of the complaint we have offered to repair the flooring several times for the tenant.  This would require him to move furniture, which he has adamantly refused to do.   Flooring can not be fixed if the tenant is not willing to move anything.  We have offered several times to let him move into another unit in the same complex and he refuses that as well.  Also, he just renewed his lease for another year.  Guaranteed we will not offer renewal for the following year.  

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18139576
  
  I am rejecting this response because:

  I was never given the option to move into another unit in the same complex. That would have been a valid consideration. Is that still an option? I want to have the option to renew the lease next June.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/26/2022

  Again - we have offered to let the tenant out of his lease with no penalties to him.  He refuses to move his furniture so flooring can be fixed so at this time the only option we have is to leave flooring like it is or him move out of the apartment.

• Initial Complaint

  Date:08/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving in on November 2021; I have had nothing but problems with this rental property. They have very rude people to answer the phone, and most of the time they dont. In January of 2022 I went two months without heat, in the coldest months, they have me two space heaters which jacked up my utility bill and refused to compensate me due to their incompetence. Plumbing is a mess I have complained about this for months, then they are sneaky. Added 75 dollars to my rent without my knowledge for plumbing, last time it was 50. What every time they come out the add an extra ****************************************************** of that. They are slum lords who should have their licenses revoked, because they are not in the business of keeping these houses up, fixing what needs to be fixed and hanging up on customers. They deserve a D rating!!!! So people can know that they are still doing work orders for February and March. Investigate how they rent and dont fix but charge me ***** for rent and sneaking charges on my bill. IM TIRED!!!!!!! ???????????????? I also have pictures and videos from everything I have gone through with them

  

  Business Response

  Date: 08/31/2022

  Our company adamantly denies these false claims by the tenant.  These tenants have placed ****************************** last October.   We have fixed things like holes in walls that they admittedly made themselves and de-clogged toilets several times after their refusal to use a plunger.   We have offered them to be let out of the lease several times and they refuse.  RCPM takes much pride in our communication with owners and tenants.  We offer several ways of getting in touch with us including tenant portal, texting, email, phone and coming by the office.  

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17799854
  
  I am rejecting this response because: you are lying. The whole was in the wall because I LEANED!!! On it and it caved in. Its was improperly fixed. Then you have taken your time fixing work orders and everyone that comes to fix, complains about how you treat your tenants and your maintenance team. Then lets go to the lease, no communication has been made to let me out of any lease. You just got an email today from rental assistance saying they would cover my rent to December. This is the first time Im hearing of being let out of my lease. Yall want to make up things thats not true and very unprofessional of you and your business and yes I will be resigning my lease all I have asked of you is to fix it but yall want to sneakily put things on my account without communication saying you charged me. You and your staff are very rude, yall sit in the office not answering phones. This is true, I called and I could hear yall talking for a total of 5 minutes without realizing yall had picked up the phone. You dont COMMUNICATE AT ALL!!!!! What I am asking for is simple. I shouldnt have to file a COMPLAINT with the BBB to get a response. Thats the sad part. 
  
  Sincerely,
  
  ***************************