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Business Profile

Radiators

David's Radiator & Auto AC Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 08 mercury to Davids Radiator & A C Repair. My ac was not working. It would go from cold to hot. I first took my car to him in august of 22. When i got my car back it was not fixed. I took it back on 9-29-22 for the same problem. I paid ****** this time. I returned in 10-5-22 for the same problem i paid him ******. Again i was told my car was fixed. It being cool weather i could not tell if my ac was working or not .Now that its getting warmer an I need my AC its still not working. Doing the same thing i had it in the shop for. I would like to be refunded what I paid since the car was not fixed an I'm having to carry it to another shop for the same repairs. I have my receipts for these repairs.

    Business Response

    Date: 06/01/2023

    ***************** came in left the car the 1st time we told him an his son that we programed the controls that it may have other problems then he brought it back an we changed the hvac control module an took off the money for the first bill  an he hadn't contacted me since we give 90 days on labor 1 year on part so i work on his son car and grandkids cars so they know we would have taken care of it 

    Customer Answer

    Date: 06/02/2023

     
    Complaint: 20114695

    I am rejecting this response because:

    Sincerely,

    *****************************

    Customer Answer

    Date: 06/02/2023

    We returned on 9-29-22 with the same problem. Paid you another 205.00  Returned again on 10-5-22 for the same problem. I paid you another ****** that is with the ****** dollars took off. You knew there was a problem with the ac not being fixed. You were told of the problem because i spoke with you. 

    Customer Answer

    Date: 06/13/2023

    I have not heard no more about my complaint. I've carried my car to another shop. ***** told me to find another *********'ve spent another ****** to fix the *** I would not recommend this garage and this complaint has not  resolved..

     

    Customer Answer

    Date: 06/22/2023

    The repairs that the other shop done was different. But it was related to the *** An fixed it. *****'s did not fix it but kept charging me for repairs.if he didn't know what was wrong he should have to me.finally after paying him he told me to find another garage.thats not the way you do bussiness

David's Radiator & Auto AC Repair is NOT a BBB Accredited Business.

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