Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Bahahs Repair Shop for their unprofessional and unethical business practices. I am extremely frustrated with the poor service and unjust treatment I have received from this business, and I believe my experiences warrant a thorough investigation.Rear-End Collision Repair: I paid $2000 for repairs to my car after a rear-end collision. The shop repeatedly extended the timeframe for completing the work, causing significant inconvenience and frustration. Once the work was supposedly completed, I noticed that the sensors on my car kept beeping, indicating the job was not done correctly. Despite having paid in full, as indicated on the receipt/contract, I was told that I would not be given my car back unless I paid additional money beyond the initial $2000. I was only able to retrieve my vehicle after I threatened to involve law enforcement.Previous Encounter: This was not my first issue with Bahahs Repair Shop. In a prior interaction, the shop held my car for over six months without providing a proper diagnosis or clear explanation of what was wrong. They falsely diagnosed the issue with my car and made me pay for parts that were unnecessary. After wasting significant time and money, I was finally told that the engine had ceased and needed to be replaced, at which point I was advised to buy a new engine. Bahah's Repair Shop refused to refund the money I had already spent on incorrect parts and repairs.Both of these experiences have been financially and emotionally exhausting. The shop's refusal to honor their commitments, failure to correctly repair my vehicle, and attempts to extort additional money from me have left me deeply dissatisfied with their service.I request that BBB take immediate action to investigate Bahahs Repair Shop and hold them accountable for their unethical practices.

  Business Response

  Date: 03/31/2025

  Dear Better Business Bureau,
  I am writing on behalf of Bahahs Repair Shop in response to the recent complaint filed by Mr. ******* the individual involved in the collision with Ms. ***** ******* vehicle, as well as to provide an update on the resolution of this matter.
  Upon receiving Mr. ******* complaint, I promptly contacted him directly to discuss the situation in detail. I explained the circumstances surrounding the repair process, including the documentation previously submitted to the BBB in response to Ms. ******* complaint, and clarified our efforts to address the damages to her vehicle. I also informed him that we had been prepared to reach out to him to negotiate a reasonable solution for any additional costs related to unforeseen damages, but Ms. ****** had declined to facilitate such communication.
  Following our conversation, Mr. ****** expressed full understanding of the situation. He acknowledged that his initial complaint was based solely on Ms. ******* account and her dissatisfaction with the repair process. Upon reviewing the facts and our perspective, he concluded that, as the party at fault in the accident, he no longer wished to pursue his complaint with the Better Business Bureau. We have thus reached a mutual resolution, and he has indicated his intent to withdraw his complaint if the BBB permits such action. I am prepared to contact Mr. ****** again to assist him in formalizing this withdrawal, should it be necessary.
  We believe this resolves the matter concerning Mr. ******* involvement and reaffirms our commitment to addressing customer concerns transparently and fairly. Should you require any additional information or documentation, please do not hesitate to contact me.
  Sincerely,
  ******** *****
  Representative, Bahahs Repair Shop   
   
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [This complaint has been excessively condensed to meet the limit requirement for the BBB. A complete, detailed version can be provided.] Someone rear-ended my new car, causing bumper-damage and destroying 2 safety-feature sensors: the Rear Cross Traffic Alert and the Blind Spot Monitor.I took my car to Bahah's Repair Shop. Mr. ******** ***** wrote out a contract, agreeing to make the full repairs for $2,000. He was paid cash. He wrote "Paid in Full" on the contract. On August 21st, he started the repairs. On August 22nd, he text me that a certain sensor, that he charged for, was not broken. He unwittingly revealed that "the reinforcement bar was crushed, along with the metal frame bar support". He said that he could just leave it unrepaired and cover it up with the bumper.I told him he had to fully repair the car.I reminded him of our contract, where he accepted "payment in full" (prior to commencing the work)- to completely repair the damage that stemmed from the wreck. I demanded that he fix my car as he guaranteed he would. When I came to pick up my car, he demanded that I pay him an additional $200 before he would surrender my keys. I immeditately called the police. Mr. ***** got in someone's truck (from his lot) and left. Five minutes later, his brother gave me my key.[Two of the sensors, still, do not work. I dropped off my car with a full tank of gas. When I picked up my car (9 days later), it had a 1/4 of a tank.]I have video and audio proof of every in-person transaction we had. Once I understood that I was being duped, following all of his shenanigans, I decided to do my own surveillance on him. I have video-proof of Mr. ***** driving my car without my permission(to include: speeding in my car)during times that my car was not being repaired/worked on).I am demanding a refund to include the entire cost that it will take a reputable repair shop to replace the two sensors that still do not work, after Mr. ***** claims he replaced it.

  Customer Answer

  Date: 11/04/2024

  ***** ******

  Customer Answer

  Date: 11/11/2024

  Detailed complaint letter with updated info at the end of the letter, and a document with the screenshots of text communications in the order in which they were received/sent.

  Business Response

  Date: 12/11/2024

  Dear *****,
  
  We are writing to address a recent complaint filed with your office, which was inadvertently sent to an incorrect business address. We appreciate that the resident at that incorrect address discovered the error and subsequently forwarded the complaint to our correct business address, where it was received on 12/10/2024.
  
  We acknowledge the delay in our receipt of the complaint and apologize for any inconvenience this may have caused. Despite this delay, we assure you that we are committed to thoroughly reviewing the matter at hand.
  
  We will conduct a complete investigation into the allegations presented in the complaint and provide a detailed response, including any supporting documentation, within the next seven business days from the date of this letter. Our response will aim to shed further light on the circumstances involved and provide clarity on all aspects of this matter.
  
  Thank you for your understanding and for facilitating a fair process where both parties have the opportunity to present their perspectives. We value the role of the Better Business Bureau in mediating such issues and are dedicated to resolving this complaint in a manner that upholds the integrity of our business practices.
  
  Please feel free to contact us at ************ should you require any further information or clarification during this period.
  
  Sincerely,
  
  *** ***** Service Writer Bahahs Repair Shop 897 ******* **. **********, **. ***** ******************

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22507937
  
  I am rejecting this response because:
  the only other option states that it will close my complaint/case. And I wish to keep my case open, giving Bahah's Repair Shop the fair opportunity to make things right, since they allege that the initial complaint was sent to the incorrect address.  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/31/2024

  Thank You for the extended time to allow for a meaningful response.

  Business Response

  Date: 01/23/2025

  12-31-2024 

  Dear *****,

  I am writing in response to the complaint filed by Ms. ***** ****** regarding the repair services provided by Bahah's Repair Shop for her 2021 vehicle. Here is a comprehensive account of the events and clarifications necessary to resolve this matter:

  *** style="line-height: normal;">Initial Assessment and **********************
  *** style="line-height: normal;">On August 19, 2024, Ms. ****** brought her vehicle to our shop for an estimate following a rear-end collision. After a thorough initial assessment, we provided a free estimate due to a mutual acquaintance's recommendation, although our standard practice does not include free estimates. The estimate was for $2,013.50, which was subsequently rounded down to $2,000 for payment purposes. *** style="line-height: normal;">Ms. ****** was informed that the estimate was complete covering all of the visible damages, particularly to the bumper and associated underlying sensor. However, the nature of auto body repair often reveals additional damage once parts are disassembled, which is industry standard practice for both insurance and direct pay **********************
  *** style="line-height: normal;">Discovery of Additional *******************
  *** style="line-height: normal;">Upon disassembling the vehicle on August 21st, we discovered underlying damage not visible during the initial estimate. This included issues with the reinforcement bar and frame support, which were not initially assessed due to the vehicle's assembly state at the time of the estimate. This is a common occurrence where supplemental estimates are needed. *** style="line-height: normal;">We communicated this discovery to Ms. ******* proposing to absorb the labor costs for these unforeseen repairs if the parts could be covered by the individual responsible for the accident. Ms. ****** declined this arrangement, insisting on no additional payment despite the new *********************
  *** style="line-height: normal;">Subsequent Actions and ******************************
  *** style="line-height: normal;">Ms. ****** demanded we reassemble the vehicle for her use while we awaited parts and machine availability for the necessary frame repairs. We complied, ensuring she had transportation. *** style="line-height: normal;">The delay in further repairs was due to our schedule constraints and not due to any reluctance to fulfill our obligations. We informed Ms. ****** that we would need her car for approximately one week starting October 7th for these repairs, which included work that could only be performed once the frame machines were **********************
  *** style="line-height: normal;">Sensor Programming and Bumper *****************************
  *** style="line-height: normal;">On October 15th, after the vehicle was programmed for the rear sensors at ********************************* it was noted that the front bumper was not the original manufacturer specification, which affected sensor communication. This was misunderstood by Ms. ****** as referring to the rear bumper we had repaired. This misunderstanding has been clarified with a statement from Mr. ******* at RPM, attached for your *******************
  *** style="line-height: normal;">Allegations and ********************
  *** style="line-height: normal;">Ms. ****** has made several accusations regarding our business conduct, including claims of unauthorized use of her vehicle and demands for additional payment. We assert that all actions were taken in good faith and within the bounds of our agreement. The vehicle was driven for necessary test drives to ensure the functionality of repairs, which is standard *********************
  *** style="line-height: normal;">Conclusion and ****************************
  *** style="line-height: normal;">We have fulfilled our estimated obligations based on the initial agreement, providing services for which payment was accepted in full. The subsequent issues with the vehicle's sensors stem from a pre-existing condition with the front bumper, not from our repairs. *** style="line-height: normal;">We assert that no further financial or service responsibility lies with Bahah's Repair Shop regarding Ms. ******** vehicle, especially given the circumstances under which she retrieved her vehicle from our premises. We have attached all relevant receipts, estimates, and statements from involved parties to substantiate our *********************

  We hope this detailed response addresses the concerns raised and clarifies the situation from our perspective. We remain committed to customer satisfaction and are open to any mediation or further discussion the BBB might recommend to resolve this matter amicably.

   

  Sincerely,

   

  *** *****, Bahah's Repair Shop

   

  Attachments:

  *** style="line-height: normal;">Original Estimate Agreement *** style="line-height: normal;">Receipt from ******************************** *** style="line-height: normal;">Statement from Mr. ******* (RPM) regarding the bumper confusion *** style="line-height: normal;">Receipts for parts purchased from the **********************

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22507937
  
  I am rejecting this response because: 

  Mr. ******* answer does not address my complaint. It is a deflection from him taking responsibility for not replacing the two sensors (the Rear Cross Traffic Alert and the Blind Spot Monitor) that were damaged at the time of the wreck. They were working prior to the accident. These sensors (the only sensors mentioned in my complaint) are located at each side of the vehicle near the rear bumper. They have nothing to do with "cruise control". In addition, it is irrelevant to mention cruise control or the front bumper, when the rear bumper is the only matter of contention.

  On August 23, 2024 at 4:39 pm, I text Mr. ****** "what makes this estimate a binding contract is that you accepted "payment in full" (a fixed quote for a specific job to be completed at a specific price) to completely repair the damages from the wreck. 
  
  Binding estimates "are" contracts in which the sum stated is the whole estimated cost you pay, regardless of any further unanticipated charges. After it is set between the parties, the mechanic may not increase the lower price in any way..."

  Otherwise, before accepting "payment in full", the contract must include a clause that states otherwise, where all parties (to the contract) are made aware of their rights and responsibilities.

  Lastly, I do have video-evidence, to the contrary, that shows Mr. ***** driving my vehicle in an unauthorized manner.
  
  Sincerely,
  
  ***** ******