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Business Profile

Soccer Clubs

Huntsville City FC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soccer Clubs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/27/24, I placed an order with the subject company. The order was a custom made gift and was to be shipped to an address that is out of state (*******, **). On 4/16/24 I sent an email to the subject business, inquiring about my order. I had made attempts before that to try and get a status update off of their website to no avail. Additionally, I used an app that they show on their website, that is supposed to track my order. That app did not work for me. On 5/1/24, I sent a 2nd email about my order. I received an email that my order shipped on 5/1/24. On 5/9/24, I received a notice that my order was delivered. I contacted the recipient and asked that they send me a picture of what they received. It was not what I ordered. This company is not responding to my request or making any attempt to help me and I am now seeking to get a refund of my money ($32.99) for the portion of the product that I paid for and did not receive.

    Customer Answer

    Date: 05/13/2024

    Attached, the invoice that was inside of the package that was shipped. 

Huntsville City FC is NOT a BBB Accredited Business.

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