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Business Profile

Telephone System Dealers

Interconnect Systems Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone System Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop charging me for sewer utilities at a home I sold back in March of 2021. I don't know if my personal banking information was sold or not, but I haven't lived at that address for over three years and they're now charging me for sewer utilities. I don't live or pay a mortgage at that address and I closed my sewer utilities account back in 2021 when I sold the house. I have reported a fraud claim to ***** *********** Someone has compromised my personal banking information and they're charging me for sewer utilities which is fraud.

    Business Response

    Date: 05/03/2024

    This is essentially a misunderstanding. **************** apparently sold his home back in 2021 but didn't notify us of that event. Around the same time we switched banks for ACH transactions and there were some issues with the transferring of accounts to the new bank. We did an audit sometime back and discovered this issue. ******************** account was one that had been lost in the transition. We then attempted to start drafting from the account again and when it was rejected we tried contacting him about same not knowing the home had been sold. My billing people were just doing their job in an attempt to shore up the account. Now that we know the home is owned by someone else we will not contact **************** again. It's important to note that no money was drafted from his account after he sold the home. If that would have happened we would gladly refund the amount as we have done many times in the past for other customers. We have always made our ex-customers whole when this has happened. This is one of the reasons OSDS hasn't ever been reported to the BBB since our inception in 2008. 

    In defense of our company and my employee, we never use foul language or yell at customers no matter how offensive they may get. In this case **************** did both extensively which not only is unprofessional but was harassing to my employee. His acquisition that we are skimming money from him or others and cheating people out of their money is blatantly false and is defamatory. These were remarks he made in his phone call to my employee. 

    **************** is obviously troubled but by what I really don't know. The BBB report and my response should serve as the end of this issue unless **************** continues to make false remarks about our company in which we will obviously have to take the next logical action.  

    ********************* - Managing Member - OSDS LLC.

     

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Interconnect Systems Corporation is NOT a BBB Accredited Business.

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