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Business Profile

Vitamins and Supplements

Life IRL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This scam has many twists and turns. I thought I was purchasing directly from the manufacturer for a medical supplement. Mind you, people who need this product which is actually made by ORTHO MOLECULAR (will explain), and are very sick. Here are the events which unfortunately took place.Ordered 1 bottle of 60 capsules at a price of ***** which was billed on 7/3/23 to my ***** I bought from this "company" and not anyone else. I contact them on 7/10 asking for a tracking number. I received a tracking number via a link which you could barely read. That's why I asked for tracking again. A number had been assigned but not tendered yet. Sent a third email 7/11/23 still no shipment yet and requested to CANCEL. On 7/12, the same thing so I sent TWO separate reinstating that I wanted to cancel and get full refund. More importantly, I had to make other arrangements. Here is the worst part, they still lied when they responded that they could not cancel no matter how many times they hit the "cancel" button. You know, every company has an override and to make someone who is ill go through this, is beyond the pale. Here is the slimiest part. Just now, I opened up an AMAZON envelop and there is a bottle of Motility Pro. I don't buy supplements from Amazon. The reviews for this product on AMAZON are terrible because of the seller. I never gave Amazon my ***** THE VERY WORST PART is when I found out who to call and spoke with the experts at Ortho Molecular, they only go through specificy pharmacies and clinicians so this type of thing doesn't happen. I WAS OVERCHARGED over 95%!!! That's right, their recommendation is a charge to the customer of $45. This is a scam. For someone who suffers from a debilitating illness, this just made things worse. I DO NOT WANT THAT LIFEIRL to call me. I don't feel well. I want my entire refund back on my ***** Send a prepaid RA and I'll send this product back. What an ugly situation this has been. I no longer have any confidence in this company. That's why I am going through BBB. Thank you.

    Customer Answer

    Date: 07/14/2023

    I was so exhausted when I wrote the complaint.    THE LifeIRL MARKUP on the product was OVER 200% that which the manufacturer recommends.  I spoke with the manufacturer directly.   SECONDLY, the shipper shows" STARS and MOON LLC" out of *******.  This keeps getting better.   I plan on contacting Amazon to find out why this happened.  I didn't pay Amazon.  You can only go through clinicians and Specialty Pharmacies for this product.   The Amazon reviews were bad due to seller.  I am a very good customer of Amazon and I know better to buy medical supplements from them.  BTW, on Amazon the product (60 capsules) was $58.50 and the only 2 reviews mention scam!  Not sure who this seller is...how Amazon got mixed ** in all of this is to be determined.   I will find out and report back. 

    Customer Answer

    Date: 07/26/2023

    Here is additional information.  ********* ************ (LifeIRL.com) has not responded to me about resolving a full refund per the request via BBB.  If they tell you they have, it is yet another lie. Due to the lack of response, the following was sent to LifeIRL.com.   On 7/20, there were 2 more emails sent to LifeIRL.com. (If you need copies of all emails, would be happy to send to you.)  ******** was contacted and a FRAUD report commenced.   As you know, a bank will investigate and **** is also involved.  Per their policy, a new card was issued to protect from further fraud.  This could all have been avoided if they would have just cancelled days before shipping, as requested.  Another email sent the same day 7/20/23 reviewed all the lies that led up to this unfortunate situation.  On 7/21/23 two more emails were sent to LifeIRL.com.  A request was made AGAIN for a prepaid label so that this "product" could be returned.  Ortho Molecular  (manufacturer) advised not to use the product.  I wouldn't have after we found out by speaking with AMAZON, that the tracking number originated in ******** **.  NOT AMAZON in ******* (they show their distribution address with "Moon and Stars" as the shipper in *******.  AMZON advised the tracking was not in their system.  Amazon is also conducting an investigation.  This is defrauding Amazon ensnaring them in the web of lies.  The same day, 7/21 another email was sent advising that no name or position title was left so there was no way of knowing who was receiving the emails.  AMAZON confirmed that the Amazon receipt was FAKE.

    It was also mentioned that they prey on the sick and vulnerable.  The amount of stress is beyond the pale.  Very time consuming as well.

    If you need anything else, please advise.  Thank you.

  • Initial Complaint

    Date:02/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 26, 2023 I purchased a $ ****** package from lifeirl. I never received an invoice or the product . The web sight doesnt provide any information on contacting them ! All in an never ending circle of dead ends. I want my money back or my products, but there is no way to get in contact with them , please help. Yours ****

Life IRL is NOT a BBB Accredited Business.

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