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Business Profile

Window and Door Installation

Window Depot USA of Huntsville
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were told that our windows had a lifetime guarantee against breakage. We had all of our windows replaced by Window Depot in 2019. Sometime during this past Fall one of our windows developed a crack. We have called Window Depot twice about this over the last several months and both times they tell us they are going to replace the window and that they will call us back when the new window is available. They have never called us back. Dont trust these guys for followup service after the original sale and install.

    Business Response

    Date: 05/13/2025

    Thank you for taking the time to notify of us your issue. While it seems we may have dropped the ball here, we are still dedicated to providing you with the requested warranty item. I will be resubmitting the request for repair immediately. I apologize for the wait.

    Customer Answer

    Date: 05/13/2025

     
    Complaint: 23313430

    I am rejecting this response because: Window Depot called to let me know that they are *actually* going to order our replacement window this time. I have heard this before with no additional follow-up. I do not plan to drop this complaint until the repair is complete. 

    Sincerely,

    ***** ******

    Business Response

    Date: 05/13/2025

    I understand your hesitance to remove the complaint. We do not ask that you do so until the repair is complete. Thank you.

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My storm door frame is 3 -4 inches off the floor. It was installed incorrectly.

    Business Response

    Date: 11/17/2022

    Pcole called Window Depot, spoke with ****. He said he ordered the tallest door available and installed it. They have already added a second sweep to the bottom and the door is still to short on the right side.  **** believes the porch concrete need to added to level the porch. 

    Customer Answer

    Date: 11/21/2022

     
    Complaint: 18321487

    I am rejecting this response because:  **************** sent BBB two photos of the storm door you installed for him. As you know, there is a big gap at the bottom. Is there anything more you can do to close in the gap. Could sheet metal trim or a door sweep be added. 

     

    Thank you, ********************;

    BBB of *************

Window Depot USA of Huntsville is BBB Accredited.

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