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Business Profile

New Car Dealers

Sonic Automotive

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sonic Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sonic Automotive has 5 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BMW OF BIRMINGHAM. The salesman was *** ******* and I was assisted by ******. I can not remember the other names but the secretary name was ****** I believe. The number listed is **************ed he already knew what was the issue, as the car was brought in recently and diagnosed (prior to my purchase date). The cost to fix was almost $*******. I contacted *** multiple time and spoke with the representative ****** on multiple times who ensured me a manager would call to rectify. A manager never called and i was out of ******* on a car I had not owned for more than 2 weeks. I am requesting the dealership to reimbursement the cost of repair as this was an issue reported at the time of purchase, which false information was provided on a care with a known diagnosed issue the dealer was aware of. I would not recommend anyone use this dealership. I understand this occurs frequently.

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ****** ****** purchased a brand new 2023Range Rover Evoque the engine failed at 3000 miles I cant get any assistance with replacement of the car because this was my only transportation as of now I dont have a way to work or anywhere Thank you in advance for your help

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I have been trying to get in touch with Audi Birmingham to get back money from my warranty that I paid $2900 for. I bought my A5 **** from them in Mar 2022 and I purchased extended warranty. I have traded my car at ****************************************** owes me a refund for unused warranty. Problem is I have called 4 times and left messages and they do not return my call. I didnt know what else to do so I need help to get it back. If they would call me I could give them paperwork to take care of my refund and then problem would be solved. Thank you

      *************************;

      Business Response

      Date: 09/10/2024

      ******, your refund is in process.  The typical time frame is 90 days for the cancellation and refund to process.  Please feel free to call me at ************ if you have any questions.  Thank you, ***********************, General Manager

      Customer Answer

      Date: 09/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a 2024 RX350, VIN ***************** on 2/27/2024.We were promised the 2nd key fob by May of 2024. I called in June and was told we should have it the 1st part of July. As of July 22, 2024 we have not received any notification that the key fob is available via the **** or the Lexus app. We believe we were lied to and would have not purchased the vehicle if the delay was going to be this long.

    Sonic Automotive is NOT a BBB Accredited Business.

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