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Business Profile

Race Tracks

The Birmingham Race Course

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Race Tracks.

Complaints

This profile includes complaints for The Birmingham Race Course's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Birmingham Race Course has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, September 16, 2023, my husband and I went to the Birmingham Race course casino. The lights went out between 7:00--8:00 pm while we were playing. A member of the staff took our name, number of the machines we were playing on, and our telephone number. They asked us to come back the next day, to collect our monies. No time, process or any type of information was given. We returned on Sunday morning only to be turned away again, stating that they did not have our money, the director stayed over late last night trying to find out how much money was owed and to come back at 5:00 pm. We returned at 5:00 pm only to be told to come back Monday at 3:00 pm. No explanation was given other than it's a process. We did not return on Monday but tried calling repeatedly to ensure we would not be wasting gas as well as our time for another unsuccessful trip. We were not able to set through via phone as they had stopped answering it (my opinion).

    • Initial Complaint

      Date:08/18/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/18/22 I visited this business, and I had a miserable time at the establishment. I lost over $***.00 on a malfunctioning machine, that I never realized was malfunctioning, until it made some un-usual animations like a flickering tv. If a machine doesn't work properly, it should not take money with no chance of any type of payout. The day before, on 8/17/22, they had to shut down the establishment,because of a problem with the machines. I found out about this after I lost my money. I'm not complaining because I lost, I'm only complaining because of the unfairness of the situation. I would like to be compensated a full refund of my loss of $*** and an agreement to never return to the establishment. This establishment does not operate in fairness.

    The Birmingham Race Course is NOT a BBB Accredited Business.

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