Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contractor was hired to provide landscaping services for 25,000.
Contractor has been paid a total of 21,100 dollars to date, in which 18,500 was towards the 25000, the additional paid was 600 for trenching a water line and the other 2000 was for additional big giant trees.
The owner has constantly told me that he would finish by a certain date and has yet to complete the work. It has now been 5 months and everytime I ask for an update he gets confrontational. I am not sure if he under bid the job, or not. There is still a significant amount of work left and the contractor has pulled draws from the balance and still approximately 85% work left.
Business Response
Date: 06/18/2025
Mr. Kirksey, and I discussed this complaint and we came up with a resolution and my company resume work on his project. I had a $75,000 dollars B26 backhoe/tractor sabotage at his property that had to be properly investigated by insurance company before I could get replacement equipment to work with. Mr. Kirksey, said his camera was not functional when my equipment was totaled. This project was a first for me. First time to lose equipment on a project and first time to have a BBB complaint File on me as well.
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