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Business Profile

Farm Equipment

Best Farm Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Equipment.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 17th we ordered a water pump for a tractor that we currently have down. We have yet to be given a tracking number or any type of communication regarding the $230 we have spent . The phone goes right to a busy signal and nobody will respond to an email. Now almost 3 weeks later we still have no part and no communication. At this point we want our money back for order .Order Number: ***** Date Ordered: Thursday 17 October, 2024 Detailed Invoice: ****************************************************************************************

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 11 i ordered a water pump for my tractor. I received confirmation from Best Farm Parts on the 12th. I have received nothing from them since, not even a response to the 3 emails I have sent between then and now. The phone number they show is always busy. Here is the confirmation email from themOrder Confirmation from Best Farm Parts ************************************* Thanks for shopping with us today!The following are the details of your order.------------------------------------------------------Order Number: ***** Date Ordered: Thursday 12 October, 2023 Detailed Invoice: **************************************************************************************** Products ******************************************************* x Water Pump for Bolens tractors with Iseki E3AD1 engine G272, G274 (WPB-2225) = $67.50 ------------------------------------------------------Sub-Total: $67.50 Per Unit (Best Way): $22.95 Total: $90.45 Delivery Address ------------------------------------------------------************************************* ****************************************************************************************************************** Billing Address ------------------------------------------------------************************************* ****************************************************************************************************************** Payment Method ------------------------------------------------------Credit Card I would like to have the $90.45 they accepted back. I have no faith in their ability to even be able to aquire my part from a wholesaler.

  • Initial Complaint

    Date:08/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 8-17-2023 The amount paid was ****** The order was for 1 Clutch kit 650G, 560 (CK650G)Nature of dispute is that he has not shipped product or will not respond to multiple emails or phone calls .Cant get in touch with him to resolve this issue does not respond to messages left or email sent.Order#***** tracking # **********************

  • Initial Complaint

    Date:08/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order from 7/7/23 never received but billed and paid for ($78.60) thru PayPal. Order #***** for 30 rake teeth.

  • Initial Complaint

    Date:04/03/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 glow plugs from their website, I waited 4 days and checked the tracking, all it says is it was shipped **** on 3/19, I emailed asking status and I got an email back from a ****** saying Id have an answer that afternoon. 2 weeks and still no answer, I have emailed several time since with no response. I have called the number on the website and all I get is a message to leave a voicemail. I know that I am not going to get this order at this point, I wish I had seen this BBB complaints before I ordered because I am not the only one. How is this business still able to operate with so many of the same issues, orders being charged and no delivery? Please contact this company and get me a refund or my part.

  • Initial Complaint

    Date:10/13/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 22, 2022 we ordered $370.39 worth of parts from their website. When order had not been received a couple weeks later I checked order status on their website, it said they could not deliver to a PO box. No one had contacted us to seek an alternative shipping address. I emailed the company to supply an alternative address. I also called and got a generic voicemail greeting and left a message. Neither email or call were returned. It is now October and the company has not relied to repeated calls or emails and we still don't have our parts.

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a hydraulic pump. Sent an email a few days later asking about the status and received no response. I called the number listed on the website multiple times and each time it went to a voicemail. I am unable to get in contact with this company and they have charged my credit card but have not shipped the product or provided any information. The order still says "processing".

  • Initial Complaint

    Date:08/26/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a starter on Saturday and I never received confirmation that it shipped I tried to call the place numerous time but no answe and I emailed them twice no answer they took the money out of my account and I have never received confirmation that the part shipped these people are impossible to get ahold of

Best Farm Parts is NOT a BBB Accredited Business.

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