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Business Profile

Construction

Jeff Ward Construction Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jeff Ward Construction Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jeff Ward Construction Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ****** I wrote Jeff Ward a check for $15,000 to build a barn. He cashed the check on ****** To date, he has completed next to zero work! The only thing he's done is site prep and set six posts. He has since turned his phone off and I can't get in touch with him. Please don't give this man any money. He says all the right things, but does none of what he says. After reading all of the other BBB complaints (after I gave him money) I see that this isn't his first time attempting to rip people off! I also asked some people who live in the same city (after the fact) and the first words that come out of their mouth- "he's nothing but a crook", "don't give him any money", etc.

      Business Response

      Date: 10/13/2022

      Consumer Response /* (3000, 6, 2022/09/23) */
      **** **** wrote me a refund check and I deposited it on September *** One September ** I noticed that the check had been returned for non-sufficient funds. As of today, September *** the check is still on hold and I have no money. A representative from my bank told me last night that preliminary paperwork shows that the funds still might not be available and it will be September ** before the check is set to clear. If it doesn't clear, they will not send it back through again. I want to be clear that I have not been made whole as of today as Mr. Ward has not given me a check that has cleared the bank.


      Business Response /* (1000, 12, 2022/10/04) */
      Customer was refunded two weeks ago.

      Consumer Response
      Check has cleared.

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted Jeff Ward Construction to build a pole barn at our home. We handled the slab and prep work and paid an initial $14,000 deposit (March 2021). It took 7 months to start work, after telling us it would be 6-8 weeks. He continued to make excuses about why he wasn't doing work. In October, his crew showed up and worked for 2 full days and we thought we were making progress. After the walls were framed (but still not complete), we paid a second payment of $15,000 (Oct 2021). Since that time, his crew has worked 2 half days (Dec and Jan) and one additional full day (July 2022) but that was additional work on the walls. He stated on 4 separate occasions that the trusses for the roof were in his yard and waiting. The one time I went to his business in June, he sent me a picture of trusses on a trailer and said they were on the way from ******** 2 months later and we still have no proof that the trusses were delivered or were even ours. Here we are in mid-August 2022 and have 4 walls of studd lumber that have been in the rain and elements for 10 months, no roof, and no signs of any work. He has bot responded to texts or phone calls in the last 2 week. It's been 17 months, there is no reason or excuse to not have a building complete hat was supposed to take 2 weeks once started.

    Jeff Ward Construction Group is NOT a BBB Accredited Business.

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