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Business Profile

Plumber

Keith the Plumber, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $1000 for a single piece of pipe?? Keith The Plumber came out to ******************** to repair pipes due to the recent freeze. The water to my building was cut off due to another unit having issues with frozen pipes. When the water was cut back on one of my pipes had frozen and burst due to the water being cut off and not being able to drip. Since they were already on-site my HOA asked them to fix the single piece of 1/2 pipe and they would take it up with me. When I got the charge it was $1000 for about three feet of pipe and 20 minutes of work! Absolute crooks. This is a prime example of these guys thinking they can take advantage of a situation and nothing will be said.

    Business Response

    Date: 01/20/2023

    This person has not paid Keith The Plumber any money, we were contracted by ******************** in which they were who paid us. We have spoke to the person that made the complaint, we are to meet with him on Monday January 23,2023 to look at the job that was done, if there were any mistakes made in the bill we will give him a check for the balance owed back to him.  

    Customer Answer

    Date: 01/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Keith the Plumber, LLC is BBB Accredited.

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