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Business Profile

Granite

Stone Interiors, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Stone Interiors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stone Interiors, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a piece of countertop for our guest bathroom. The selected piece was a remnant piece in the stone yard. Took over a month to get the piece installed even thought they had it one site. We approved the job per their procedures and documents that were sent to us but we communicated our concerns that the layout they sent did not have the cutout for the faucet. They advised us it would be cut on site and centered. So the install date arrives. The two installers never once approach me(the homeowner) for anything. I had two other contractors working onsite that let them in, but they never asked me for anything. I was working in my office. They installed the countertop and cut the hole for the faucet which is clearly not centered. They also scratched the bottom of the brand new base cabinet with a 2x4 they used to prop up the sink. I wasnt even aware they had completed the install and left until after the fact. I did not sign off on any work they completed. My wife emailed them with concerns regarding the faucet hole and scratches to the cabinet. A manager called her back and the conversation started out very nice. He was very concerned and started to other to have someone come out to look at it but once he realized that we were not using them for the kitchen countertops everything changed. It went from one excuse to another. They cant help that some jobs the sink is different and that the measurement for the faucet is off. He seemed more focused on it would have been a better experience if we were doing the kitchen as well and had no interest in helping us at that point. We were willing to work with them but the fact that he changed tune so quickly after the kitchen wasnt a job they were handling really disturbed us. He stated we should be happy we got such a good deal on the countertop. Conversation ended with no help or other of any kind from him to rectify the situation.

      Business Response

      Date: 02/06/2023

      Customer did not fulfill their contract with completing kitchen which is the only reason they received the vanity at a lower cost.  Pricing of this countertop was reduced to an extremely low cost due to the kitchen being included in with the installation. After vanity install customer decided to go elsewhere for the kitchen even though pricing was already based on both rooms being installed. Vanity faucet is centered in the middle of the sink, the top and bottom of the faucet not being equal is a plumbing situation and not a defect in the integrity of the installation of the vanity top. Scratches in the bottom is minor and incidental damage that is discussed with all customers as this is a construction project and minor incidental damages should be expected during an installation.  Customer was expecting to get money off of an already discounted top.

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