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Business Profile

Ammunition

Good to GO Ammo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased rifle ammunition from ************* on October 9, 2020. I still have not received the merchandise after more than two years of waiting. I have attempted contacting them in the past to get an update. Sometimes it take weeks to get a response and sometimes they don't respond at all. They have sent an email with excuses ranging from supply chain issues to disgruntled employee forwarding and not answering emails or calls but never an estimate delivery date. I recently contacted them on November 11, 2022 by phone to which I left a voicemail and email to which there has been no response. Right now, I just want to move forward with this. I would like a full refund to my order to the amount of $392.20. My order number: *****

    Business Response

    Date: 12/01/2022

    ***************** check was mailed yesterday.

    Customer Answer

    Date: 12/05/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Refund check was received.  

    Sincerely,

    *********************

  • Initial Complaint

    Date:09/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ammo, I purchased 2000 round of 9mm remanufactured for $528.44 on November 6, 2020. I have emailed numerous times, but have not had a communication since Feb 2022. I would like a refund of $528.44 because of order still on backorder.

    Business Response

    Date: 09/08/2022

    Check was mailed yesterday.

  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a thousand rounds from good to go January of 21 I was told 8 to 12 weeks lead time which I was fine with 12 months went by tried to contact them multiple times was completely ignored then was finally contacted told I was in the next batch of shipments to go out the next month but never happend they eventually sent partial order all phonecalls have been ignored emails filled with excuses from disgruntled employees to the owner having to refinance their house t process refund

    Business Response

    Date: 09/08/2022

    Refund mailed yesterday.

  • Initial Complaint

    Date:07/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over a year ago I ordered **** rounds of ammo from GTG. I have not received anything but excuses. Everything from out of stock to my CS girl had all company calls forwarded to her personal phone and didn't answer them. I have well over a dozen emails with no results. 8 to 12 weeks was the promised lead time. I am ready to file wire fraud charges at this point.

  • Initial Complaint

    Date:06/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and paid for my order for ammunition on January 8, 2021. The order number is *****. I have called the company many times, the phone is not answered and I left numerous messages and have gotten no reply. I have contacted the company by email and they do not respond. I would like to receive my product.

    Business Response

    Date: 06/30/2022

    I have contacted Ms ******* and will ship her order as soon as possible.

  • Initial Complaint

    Date:06/22/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed Order# ***** on February 5, 2021 for items that were on backorder. The initial wait time given was 12 weeks. It has now been over 1 year, and only one out of the 3 items have been delivered (the .40 S&W ammo). I have been very patient but now my emails for status updates are being ignored. Furthermore, the owner is on Google Reviews making comments about filing for Bankruptcy and causing customers to lose out on our hard earned money. Because of the lack of communication and the threat of potential bankruptcy, I can no longer trust that my order will be fulfilled. I would like the remaining items cancelled and a refund in the amount of $400.92 which is what I paid for the other 2 items in my order. I have attached proof of my order, proof of emails sent to the company (the last 3 have gone unanswered), and proof of the owner making comments about filing bankruptcy.

    Business Response

    Date: 06/24/2022

    The response has always been supply chain issues. I was scheduled to receive 2 million small pistol and 2 million small rifle primers in April. I still have not received them. I just purchased 100,000 small pistol primers for delivery next week. I am not planning on filing for bankruptcy. I have promised that everyone will get the ammunition they ordered at the price they paid for it. I am making bullets when I get the supplies. I will get the remainder of. Your ammo out in the next two weeks.

    Customer Answer

    Date: 06/29/2022

    I am rejecting this response because if supply-chain issues are so bad, the simple solution is just to refund my money in the amount of $400.92 — especially since a response to another customer on Google Reviews indicates that the cost of making the ammo now exceeds what was originally paid. Why not save money by cancelling and refunding my remaining items? I understand that the BBB is not a mediator, so I’ll wait the 2 weeks from the date of the owner’s response to see if the rest of my ammo is actually shipped and, if not, I’ll seek remedy through the courts.

    Customer Answer

    Date: 07/08/2022

    Hello. To date, I have not received a refund, the ammunition, or any indication that the ammunition has been shipped (i.e. a tracking number).

    Business Response

    Date: 07/28/2022

    Ms ******* order has been completed and all items have been shipped. I appreciate her business and apologize that it has taken so long.

    Customer Answer

    Date: 08/01/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Good to GO Ammo is NOT a BBB Accredited Business.

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