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Business Profile

Car Window Tinting

Xtreme Tint & Alarms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Xtreme Tint LLC to receive tint for my brand new 2023 *** M240i. Asked for 3M Automotive tint (Crystalline series) and the vendor installed the tint. After receiving the vehicle with dirty windows after the installation, I drove home. Once the film cured after several days, I cleaned the windows and noticed there was dirt embedded between the window and the tint, abnormal bubbles on the tint, large scratches on the driver side door, and found out on June 23rd that they installed 70% windshield tint after I requested 50% tint. I returned to Xtreme Tint LLC on Friday, June 23rd so they could re-do the tint on the car. I mentioned the issues to the attendant at the counter and walked them around the vehicle pointing out the issues so they could get them fixed. After dropping off the vehicle with them at 9:30am, I returned around 4:30pm to be told that the vehicle was ready. After inspecting the vehicle, I noticed that they had only fixed 50% of the issues with the vehicle and there was still debris trapped between the windows and the tint, scratches on the driver side door, and bubbles still present on the tint. I walked back in and pointed the issues to the attendant which then prompted them to bring their tinting expert out to examine the vehicle. They apologized for the inconvenience and informed me they would keep the vehicle overnight to work on the car early on June 24th. I called in the afternoon the next day to be told the vehicle would not be ready until 4:30pm. When I arrived around that time, I was informed that they had run out of 70% windshield tint, that is when I found out that they had installed the incorrect windshield tint initially and were attempting to do so again. After I corrected them, I was then told to return again at 7:30pm later that day to receive the vehicle. When I inspected the vehicle again, I noticed debris still between the windshield and the tint, at that time, Xtreme Tint LLC informed me they believed it was a defect on the windshield from the manufacturer and told me to come back once that was corrected. Once I was able to put the car under direct light on June 25th, I noticed the driver side tint and the driver side quarter window had multiple deep scratches on the tint. On June 26th, I went to the manufacturer of the vehicle to remediate the defective windshield and was informed that they had never seen that issue before and quickly removed the issue which they believed was debris that had been baked onto the windshield. I returned to Xtreme Tint LLC on June 27th to ask for a refund due to having to return a fourth time to have the issues fixed and was informed that they would be willing to fix the driver side tint and driver side quarter window tint but would not be willing to issue a refund due to having signed the receipt for the labor. I promptly informed Xtreme Tint LLC that I believed the service they were providing had legitimate quality issues with their processes, after having to return a fourth time to remediate the issue, and that I would be filing a complaint with the Better Business Bureau as well as with my financial institution.

    Customer Answer

    Date: 07/07/2023

    I recently had the services initially provided by Xtreme Tint LLC inspected by a competitor that offers the same services and brand that Xtreme Tint LLC stated they installed. The competitor informed me that the film that Xtreme Tint LLC installed is not what I had originally paid for.

Xtreme Tint & Alarms is NOT a BBB Accredited Business.

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