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Business Profile

Drop Shipper Mailing Services

The UPS Store #5217

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drop Shipper Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good day, I shipped two boxes of fragile items from the *** store located on County Line Rd to my sister in ******. I insured the packages for $250. The items in the package were porcelain buildings for a Christmas Village, and I had the heirloom and village for over 15 years. Both packages arrived at her address. Contents in one of the packages were severely damaged. She took photos and sent them to me. I called the *** store to inform them of the issue and the only person that completes the claims allegedly initiated it without my knowledge. I went to the *** store to file the claim (not knowing it was allegedly initiated) and was told that it was initiated and that I just needed photos and someone would be in contact with me. I emailed the photos to the *** store and no one replied or provided any updates. I called the *** store for an update and was told four days in a row that she wasnt available and there was no one else to help. I called *** customer service and they indicated a claim was never initiated and someone marked the package as returned but there was no return completed nor documentation of this alleged return. I created a complain via *** customer service but havent received a response. Ive been told theres no other managers to help me nor no one else to complete the claim.Shipment date: 6 October 2022 Tracking number: 1Z976Y040390172214

    Business Response

    Date: 11/18/2022

    11-18-22 Company called BBB to say, they just received the BBB complaint letter today, 11-18-22. The claim was created with *** when the consumer called to report the damage. Company said they have imitated a claim and will call consumer to follow up. 

    Customer Answer

    Date: 11/18/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************

The UPS Store #5217 is NOT a BBB Accredited Business.

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