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Business Profile

House Cleaning

Rocket Maids, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    I have reviewed the response made by the business in reference to complaint ID 17735825, and find that this resolution is satisfactory to me.



    in 3 hrs, which is the duration for which I originally signed up for. When the maids left, I noticed one of my master showers had not been cleaned at all! On August 12th, the manager called me wanting to charge me more money because I signed that I wanted my entire house cleaned. He changed my paperwork that showed 4 hrs duration, which is not true and charged me an additional $73.50 I first told him I wasn't paying anything additional but he was very argumentative. So, I told him if he charged me extra, I would take take this dispute to the BBB. I am disputing this charge as the maids were there within the 3 hr time limit and my entire home was not cleaned. Also, my paperwork was changed to 4 hrs. cleaning time and that is just not accurate. I am requesting to be refunded the $73.50 additional charge. Honestly, I was planning on just changing maids but since this issue was handled so poorly by management, I will find another company for cleaning my home.

    Business Response

    Date: 09/06/2022

    There was some misunderstanding with what was explained to the maids and what the maids were supposed to clean.The service call was for a 2 bedroom and 2 bathroom home, but when the cleaning team arrived, the customer wanted 4 bedrooms and 4 bathrooms(the entire home). After the manager spoke with the customer there was an additional charge, which then was spoken with the cleaning team as they were asked to clean more than what was on their service log. After careful consideration of what was spoken with the customer and with what the cleaning team had done, the $73.50 was credited back to the customers original way of payment. 

    Our booking is online, when a customer selects a number of bedrooms and bathrooms, that is what the crew will show up to clean. We can make changes at the moment of service, but sometimes there can be misunderstandings between each party, but at Rocket Maids we try to work with our customers, and want to make sure they have a great cleaning experience.

    Payment details
    Statement descriptor
    ROCKET MAIDS INC.
    Amount
    $73.50
    Refunded
    $73.50
    Fee
    $2.43

    Net
    -$2.43
    Status
    Refunded
    Description
    Rocket Maids Inc.

Rocket Maids, Inc. is NOT a BBB Accredited Business.

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