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Business Profile

Maxillofacial

North Alabama Oral & Facial Surgery, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January, my son was due to have his wisdom teeth removed. Prior to his surgery, I contacted North Alabama Oral and Facial Surgery to inquire about how much would the insurance pay vs. my portion. I stated I wanted to pay my porition prior to his surgery so I could charge it to my Care Credit card. The lady whom I spoke with determined my portion, which was $367. They billed me for this patient portion. At NO time did anyone say this was an estimate. She told me this was exactly what I owed the rest would be paid by my insurance, BCBS. I do not know if she called them to find out their portion or if she looked it up in a system, but I thought I was all good. After my son's surgery I received 2 bills from them. I just assumed it was an error and disregarded them since I knew I had been billed and paid what she quoted me.

    As of recent *** Collection Center started calling my underage, minor son trying to bill him for $80. This week, he, my underaged minor son, received a collection notice in the mail. This collection firm is in violation of the Fair Debt Collection Practices Act. This third party was given my child's personal information by North Alabama Oral and Facial Surgery. So, this debt collector has been disclosing information associated with this debt to my minor child about money owed and the amount of the debt causing him stress. This violated teh FDCPA regulations. They called my son's cell phone also, not our home phone. They had both of our phone numbers, but they gave my son's personal infomration to this collection company.

    In addition,Kathy tried to state that we must have gone over our limit and that's why there is an $80 balance. When I called BCBS, they said we have NOT gone over our limit, and my son still have $72.20 left in benefits. Now, they are trying to come after me and my mionr son for additional money after I already paid what they told me to pay in January before his surgery.

North Alabama Oral & Facial Surgery, LLC is NOT a BBB Accredited Business.

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