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Business Profile

Moving and Storage Companies

Motivated Movers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moved a moved on the 12 of may. Had to reschedule a couple of times after buyers sale of his home was pushed back. Eventually got the the ok to close and move. Scheduled move for the 30th. Was notified on 5/25 thats buyers financing fell through. I called to let them know I wouldnt be needing the move because of that. He said that was still out of the $200.00. This is no fault of my own. And they are still keeping the money?

    Business Response

    Date: 06/27/2023

    Hi *******, 

    Thank you for reaching out. We understand that the home buying process can be frustrating, which is why we waived the rescheduling fee outlined in the terms of service twice for you. You originally scheduled your move for May 12th and then called on May 11th to reschedule for May 19th. Per our terms of service, that should have incurred a fee, which we waived for you. The move was then rescheduled again on May 17th to to a new date of May 30th. We again waived the rescheduling fee. Those rescheduling fees would have each been 10% of your quoted price, totaling $497.40 that we waived. When you cancelled, the cancellation fee outlined in the Terms of Service is 20% of your quoted move, again coming to $497.4, meaning the total fees outlined in the Terms of Service came to $994.80 for rescheduling and cancelling. In total, waived nearly 80% of the total rescheduling and cancellation fees. Again, we do understand that the home buying process can be unpredictable and difficult, which is why we did work to waive as many of the applicable fees as we could.

    Customer Answer

    Date: 06/29/2023

     
    Complaint: 20105177

    I am rejecting this response because:

    There is no resolution. This company has taught me not to truck moving company's.


    Sincerely,

    *******************************

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