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Business Profile

Network Cabling Installation

Launch Broadband
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Launch Broadband's headquarters and its corporate-owned locations. To view all corporate locations, see

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Launch Broadband has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay for monthly internet service, and for the past 3 months I have not been receiving the service that I pay for. My service is always intermitted, and in the evenings no service at all. The company checked it out and stated that is was either my router or line. Had and in-depended individual check my lines and router and was informed that there is no problem with my router or my line. However, informed that the internet speed and shutoffs are controlled by the company, and that's where the problems lye. When I am off from work Sometimes my internet service is fine, sometimes it goes in and out, But in the evening its like someone is turning the internet on and off like a light switch. Just want the service that I pay for monthly.

      Business Response

      Date: 07/15/2022

      BBB,

      We apologize for the service disruption. The service we provide at this complex is unusual in that we originally had a bulk contract with the apartment complex to provide service for everyone. There are several issues such as power outside of our control, but we do recognize your issue and we are working to resolve any intermittent reliability issues. We have ordered an increase in bandwidth from the wholesale fiber provider and we have asked for this to be expedited. We are working diligently to solve this issue. If you will respond with your email address and home address we are happy to issue a credit.

      Thanks,

      DJ

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