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Business Profile

Oil Changes

Express Oil Change and Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Car repair dispute.  On 11-21-2024 I dropped the car off to be diagnosed and repaired for noise in the front end. Express replaced the sway-bar and bushing among other things. This cost me $3046.52   This did not take care of the problem. I took the vehicle to the dealership. They found that Express Oil installed the wrong sway-bar and bushings. They charged me $1141.59.

    See attachments for details.

    Business Response

    Date: 01/11/2025

    After researching and discussing with the store manager, we are willing to refund the money the customer spent at Mercedes totaling in $1,141.59, plus $349.62 for the Sway Bar Bushing repairs done at Express Oil Change. The total refund would total $1,491.21. The other work at Express Oil Change covered multiple safety concerns that coincided with the customer's complaint.

    Those safety concerns were:

    Front two tires due to steel wires showing

    Rear brake pads, rotors and pad wear sensors due to wear and tear

    Driver side lower control arm (forward and rearward) due to bushings having play and torn rubber

    Driver side hub bearing due to play in bearing

    Oil change for preventative maintenance

    Air filters for preventative maintenance

    Alignment due to front end repairs being done

    After the customer returned, we replaced both sway bar end links and driver side upper control arm at no cost to the customer.

    Customer Answer

    Date: 01/17/2025

     
    Complaint: 22757813

    I am rejecting this response because:

    I would like the labor cost that I paid Express Oil to install the sway bar bushing. The amount that was presented did not include it. 

    Sincerely,

    ******** *****

    Business Response

    Date: 01/18/2025

    This offer did include the labor and sway bar bushings. I have attached the receipt showing the $349.62 highlighted 

    Customer Answer

    Date: 01/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to be refunded $1,491.21 as specified by Express Oil in the first response. 

    Sincerely,

    ******** *****

Express Oil Change and Service Center is NOT a BBB Accredited Business.

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