Reviews

Review Details

• Review fromDoodle G

  Date: 07/22/2024

  5 stars
  On my most recent visit to Sullins Eye Care Center I had the absolute best experience. The receptionist and staff were so professional. I had a question and was able to speak with *********************** the laboratory manager who was very helpful and also very very pretty. I have been to many different business and healthcare providers over the years, but this one stands out as a top notch office. Great experience. Doodle

• Review fromGrace

  Date: 03/13/2024

  1 star
  Terrible customer service. As someone that works in healthcare I am appalled at my poor experience. I called ahead the week of February 19th, 2024 and ask to pick up a copy of my prescription so that I could get new glasses. I was told they would print it out for me. When I arrived I was told that my prescription had just expired and that I had to wait until my scheduled apt on March 13th. This was an appointment I didnt schedule but could make arrangements to attend because I really need new glasses. I wasted my gas going up there and wish they had mentioned that to me over the phone when I called. Fast forward- I arrive early to my appointment they told me about 3 weeks ago only to find out they cancelled it because I did not respond yes to a confirmation text sent on February 14th. Of note, I did not receive a phone call nor a follow up text from the one sent on 2/14. They cancelled the apt even though they told me about the appointment when I tried to pick up my prescription the week of February 19th after the reminder text was sent. I was told I should have received a phone call and a follow up reminder text but the person who sends those was out so it was not done.I asked to be squeezed in and was told no and that I had to wait until their next available April 9th. Then management (*******) told me they are no longer allowed to work people into the schedule as of two days ago. This establishment does not care about doing right by their patients. If they truly cared about their patients they would attempt to speak with them over the phone to confirm an appointment prior to cancelling it. They were not empathetic and did not care about the inconvenience they caused me. I will not be back and do not recommend this place to anyone.