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Business Profile

Online Retailer

Giftwows.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all I would like to say that the address, State, and Zip code provided for the Giftwows complaint is my address. I don't have a physical address for such business, only they online information. I had to made up an address to be able to fill up the form.November 16, 2022,I bought a Steel *********************** Men Work Boots Combat Boots in Sand color for $69.95. I bought size 11 (****************************************************************************************************).December 1, 2022, I received the boots. My husband tried them on and they were too small. When I checked the size on the boots it was 43. On the business website the only size listed was in ** which it's size 11. In not other country a size 11 is a 43, even in ***** is a 46. I submitted a complaint via email for a refund. The shipping took a really long time and my husband was really disappointed.December 7, 2022, I got an answer from *************************( CR) saying that the size was correct, and that I needed to pay $9.95 for a processing fee and $9.95 for restocking fee plus shipping if I wanted to return them. I replied back stating that the size information on their website is incorrect and it was their mistake, not mine, plus he send a picture of different sizes chart, that is not on their website for the boots. For these boots the size are only in US sizes.December 12, 2022, ***** wrote that I would not longer needed to return the item, he apologized for their mistake, and that a refund would be issued within 5-7 days.December21, 2022, I wrote to ***** regarding the refund money, because I never received it. He said that he would follow up with main office for an answer.December 25, 2022, ***** said that I needed to return the item and paid all the fees plus shipping if I want my refund. On his email he said that they sent me their supplier shoe chart, that in the picture, miraculously, size 11 correspond with a 43 size. That shoe chart was never sent and it's not on the website.

Giftwows.com is NOT a BBB Accredited Business.

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