Complaints

This profile includes complaints for Bedzzz Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bedzzz Express has 4 locations, listed below.

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  Bedzzz Express

  831 Hillcrest Rd STE A Mobile, AL 36695-4075

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  Bedzzz Express

  2257 Cobbs Ford Rd Prattville, AL 36066-7703

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  Bedzzz Express

  6 Office Park Cir STE 314 Mountain Brk, AL 35223-2775

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  Bedzzz Express

  6880 US Highway 90 Daphne, AL 36526-9527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mattress set matter of fact two mattress sets from them in 2015 the one that a Queen size pillowtop that i sleep on every night had a sink in the middle they did a complaint in 9/2020 with my warranty. My mattress had a ten year warranty that covered my mattress. I received my mattress about 6 months later or longer because their excuse was that it was covid and i had to wait. I called the original store that I purchased it from in *************. on the North eastern blvd. and **** which was the manager there was soo rude and racist that he didnt answer the phone. So one day i was in auburn i called and started dealing with the store there. I spoke with a guy name *********** and after about another 4 months I had to chase him down call him and finally called a district manager which was name ***** and i got it in less than 2 month. I met all the requirements for my mattress warranty. So after about a year i started feeling the same sink hole. So I put some more support under the mattress and still did work. So i stopped in ********** and spoke with ****** and began the process of a mattress warranty for this mattress. Which was like Sept. ***************************************** to measure the mattress on October 5 which she told me to send it on the text.(************. after about 2 weeks almost three weeks i call her from a different number because every time i call the store no one answers I guess they have caller ID. She tells me on October 21 that she has to talk to the district manager to schedule person to come out and measure the bed but he was off and he does the scheduling. then she tells me 4 days later that its going to cost 99 dollars they waived it the first time and now i have to pay. I really dont think its right but, I need a new mattress so i paid, it. So they came out 11/2 I find out that yes i have a sink hold and the guy measured it and yes he said he could see it when he it the bed room door. I finally text her but, no ans.