Complaints
This profile includes complaints for AltaPointe Health Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Use of my debit card without my authorization
Business Response
Date: 02/27/2025
As part of our billing process, patients review and sign an agreement that includes our missed appointment policy. In this case, the patient acknowledged the missed appointment and agreed to the fee when speaking with our office staff.
However, we recognize that financial challenges can be difficult, and we want to work with the patient to find a solution. We are happy to set up a payment plan to make this more manageable. If the patient has any further questions or concerns, we encourage them to reach outwere here to help.
2/27/25: We spoke with Mr. ******** again and he is not willing to participate in a payment arrangement. He does not feel he is responsible for the No Show fees and definitively states he will not be paying them. He advised me that he has filed a complaint and is considering seeking legal services to recover the fee.
I spoke with Mr. ***** ******** (*********) last week regarding his No Show Fee that was debited from his account on 2/11/2025 for his missed appointment. He acknowledged that he missed his appointment and did not try to cancel it. He stated that he was on a fixed income. I informed him that he signed the statement of understanding and that he still owes $500 in fees due to missed appointments on 6/10/24, 9/17/24,10/01/24, 1/3/25 and 2/11/25.
The 2/11/25 NSF is the only fee that has been collected so far.Customer Answer
Date: 03/05/2025
Yes, everything is fine.Initial Complaint
Date:04/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bayview/ Alta Pointe in ********* ******* Phone number ************ ******************************************* ******** ** I made and appointment and went in. After I paid my $25 fee they told me they could not see me. I walked out but forgot to get my refund. I've been calling about my refund for weeks many many times. Everytime I call they say they will call me back about getting my money. They never call, they never send my money. Im indigent and disabled. These people are thieves and this is not the first time they have done things like this to people in need. My name is ************************* 2012 ************************* ****** ** *****Business Response
Date: 04/28/2023
Thank you for bringing this to our attention. I apologize for the delay. AltaPointe's Finance and Accounting team member will contact ************************* on Monday, May 1, to begin the refund process. Thank you,
April
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