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Business Profile

Heating and Air Conditioning

Trinity Air Solution, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trinity air solutions ( owned by ******* White) was contacted by my home warranty company on May 13 do to my unit not turning on. Originally ******* ***** the technician stated that the control bored needed to be replaced. After multiple days of avoiding calls from myself father and the home warranty company ******* replaced the part. It did not solve the problem and he then proceeded to say my compressor need to be replaced. After another week of getting the run around I finally got a new unit for outside. Come to find out the outside unit was the wrong size! 3 ton outside 2 ton inside. When the realization was made ******* came and replaced the unit with the correct size. 2 weeks after replacement my ac unit has gone out again. A new technician not associated with this company discovered that the unit was not installed correctly and has now ruined the inside unit as well as the outside unit that ******* replaced! I had to pay ******* $*** since the home warranty didn’t cover some things. I am now out a ac unit as well $*** and he refuses to correct his mistake.

    Business Response

    Date: 02/09/2023

    Although it is never our intention to inconvenience anyone, us just as well as you was under the mercy of the warranty company witch in time was in no rush to push the issue with the parts or payment agreement for the work that was rendered. We work to get it right the first time, and seemed to failed on this one. We Apologize for any inconvenience this may have caused. 

Trinity Air Solution, LLC is NOT a BBB Accredited Business.

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